Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Avishek Choudhury

Bangalore

Summary

Accomplished Senior Business Analyst with a proven track record at Gupshup.io, specializing in AI-driven chatbot development and conversational AI for diverse industries. Expert in leveraging data-driven decision-making, with exceptional presentation skills. Demonstrated success in enhancing AI model performance and leading cross-functional teams to deliver innovative solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Gupshup.io
Bangalore
06.2022 - Current
  • Collaborating with stakeholders to gather and analyze requirements for AI-powered solutions, focusing on generative AI and conversational agents
  • Designing and implementing AI-driven chatbots and virtual assistants for industries such as real estate, automotive, and tourism
  • Creating detailed workflows, intents, and entities for AI agents to deliver personalized and context-aware interactions
  • Partnering with data scientists and engineers to define data requirements for training generative AI models, ensuring high-quality datasets for optimal model performance
  • Conducting research on generative AI technologies, tools, and frameworks to stay ahead of industry trends and incorporate cutting-edge solutions into projects
  • Managing end-to-end delivery of AI solutions, from requirement gathering and design to implementation and testing
  • Validating the performance of generative AI models, ensuring outputs meet business objectives and provide meaningful insights
  • Monitoring AI agent performance metrics, such as response accuracy, engagement rates, and resolution effectiveness, and proposing iterative improvements
  • Documenting business workflows, including AI agent logic, for seamless integration into existing systems

Business Analyst

Active.ai
Bangalore
03.2018 - 01.2022
  • Maintained high-quality data fed to conversational AI models for capital markets and retail banking domains
  • Defined Ontologies for Various Domains like Retail Banking and Insurance.
  • Developed Alexa Skills & Google Actions for use cases like fund transfers, bill payments, and loans
  • Collaborated with teams on BRD/FRD and validated AI bots

JOB RESPONSIBILITIES
1. Running automation on Jenkins to validate the false cases to curate the data and achieve higher accuracy.
2. Working closely with Dev and Product team for improvements in product.
3. Using advanced excel functions for data analysis and reporting.
4. Using GIT to store large amount of data and also executing GIT Command to store and commit data into GIT repository.

5. Validating FRD with delivery team and CX teams to initiate a Conversational AI bot.
6. Manage small group of people in the team by allocating daily work task and also provide time to time training for productivity improvement.

7. Raising and resolving issues raised on JIRA.

Content Analyst

Thomson Reuters
Bangalore
02.2015 - 09.2017
  • Managed data for equity tradable instruments across financial markets
  • Research on Dividend, EPS, Capital Changes and Total Share Outstanding
  • Handled markets like US , EMEA And ASIA
  • Price update for securities as per vendors (Bloomberg, IDC , Barclays)
  • Coordinated financial news for corporate actions data
  • Worked with SQL for handling large datasets

Education

MBA - Finance

Mahaveer Jain College
Bangalore
08.2014

BBA - Finance

Acharya Bangalore B-school
Bangalore
05.2011

Skills

  • Presentation skills
  • Power BI
  • Strong knowledge of BRD / FRD
  • SQL
  • Advanced Excel
  • Excel Dashboard
  • Agile
  • Regular Expression
  • GIT
  • Jenkins Automation
  • Voice AI
  • Chatbot Development
  • ChatGPT
  • JIRA

Certification

  • Microsoft SQL Server Certification, Edureka
  • Data Warehouse and BI Certification, Edureka

Projects

1  Axis Aha!
2  Indus Assist by IndusInd Bank
3  Keya by Kotak Mahindra Bank

4 ARYA by Hdfc securities

Timeline

Senior Business Analyst

Gupshup.io
06.2022 - Current

Business Analyst

Active.ai
03.2018 - 01.2022

Content Analyst

Thomson Reuters
02.2015 - 09.2017

MBA - Finance

Mahaveer Jain College

BBA - Finance

Acharya Bangalore B-school
Avishek Choudhury