Accomplished Senior Business Analyst with a proven track record at Gupshup.io, specializing in AI-driven chatbot development and conversational AI for diverse industries. Expert in leveraging data-driven decision-making, with exceptional presentation skills. Demonstrated success in enhancing AI model performance and leading cross-functional teams to deliver innovative solutions.
JOB RESPONSIBILITIES
1. Running automation on Jenkins to validate the false cases to curate the data and achieve higher accuracy.
2. Working closely with Dev and Product team for improvements in product.
3. Using advanced excel functions for data analysis and reporting.
4. Using GIT to store large amount of data and also executing GIT Command to store and commit data into GIT repository.
5. Validating FRD with delivery team and CX teams to initiate a Conversational AI bot.
6. Manage small group of people in the team by allocating daily work task and also provide time to time training for productivity improvement.
7. Raising and resolving issues raised on JIRA.
1 Axis Aha!
2 Indus Assist by IndusInd Bank
3 Keya by Kotak Mahindra Bank
4 ARYA by Hdfc securities