AWADHESH MISHRA
IT infrastructure & Secutity
Palghar,MH
Summary
Results-driven IT Infrastructure and Security professional with 15 years of experience in managing IT Infra, securing, and optimizing IT environments. Certified Information Security Manager and Certified Information Systems Auditor with expertise in risk management, compliance, and infrastructure security. Adept at designing and implementing security frameworks, ensuring regulatory compliance, and enhancing business continuity. Reputation for continually achieving on time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
16
16
Certifications
Work History
AVP IT Infra & Security
SMFG INDIA CREDIT PVT. LTD.
06.2023 - Current
- Conducted security assessments and penetration testing for clients across various industries
- Developed and implemented security awareness training programs for clients
- Provided expertise on security governance, risk management, and compliance
- Conducted IT audits to ensure compliance with regulatory requirements and industry standards
- Monitored and analyzed security event logs to identify potential security threats
- Implemented and managed security controls, including firewalls, intrusion detection systems, and antivirus software & Participated in incident response and disaster recovery efforts
- Handling onsite resources with Network, Security, Storage, Backup, Wintel, VMware, Cloud and Monitoring and technology stub.
- Validating incident created by SOC team & investigates the escalated incident tickets.
- Taking System control for investigation of potentially compromised Endpoints/servers
- Investigate the XSOAR Incidents triggered from Splunk as per playbook.
- Update Playbooks if any updates are required &Use OSINT tools, Sandbox & cyber chef for advance malware/Phishing Emails/Script analysis.
- Investigate Phishing mails, Clickers, fetch suspicious email & traffic from Packet capturing tools.
- If required, collaborate with other teams for remediation.
- Guiding other team members wherever help is required
- Providing technical sessions to other team members on Security tools & significant cases.
- Additionally work on proactive analysis to find un-identified threats (mostly worked on: Internal security misconfigs, PUP/PUA, Unauthorized software, Phishing emails passed by security tools, Data exfiltration via emails).
- Work on Crowdstrike EDR for triggered detection/Incidents.
Technical Account Manager
5 Data Inc.
03.2022 - 05.2023
- Work on higher priority cases (Akamai DDoS/FBM, Down Detector, Emergency employee terminations).
- Additionally Work with Policy Violation/Insider threat team to find policy violated by internal employees & take appropriate actions.
- Additionally work on finding new Wells Fargo themed phishing web sites, phishing website site take down & escalating internal team for compromised credentials/card details.
- Suggest XSOAR automations & new Splunk use case content team.
- Following up/Escalating with teams till incident closure & Enhancing security Posture by providing recommendations/learning to SOC, Security appliance & update the IR Runbooks.
- Daily/Weekly/Monthly reports, Creating Rules/Reports on ArcSight as per new requirements.
- Suggesting New rule for Security devices & SIEM Rule review (Quarterly).
- Mostly work with below integrated security devices: Devices: Antivirus, Decoy, Firewall, IPS, EDR, HIPS, NIPS, WAF, NX, EX, SMG, DDoS & SIEM Integrated TIs.
- Proactively update customers about appliances/resources like Infrastructures and cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.
- Contract
- Project - Health Edge & Altruista Health
Sr. Technical Account Manager
Hitachi Systems Micro Clinic Pvt. Ltd.
06.2021 - 03.2022
- Customer health through service delivery, planning and execution; customer satisfaction; emphasis on prevention and consultative advice (ITIL); management of and ability to drive growth of support services to enterprise services customers.
- Manages service delivery of a team of peers, leads through influence.
- Managing Endpoint team of 70 Res & Making sure Symantec Antivirus & FireEye HX (EDR) Compliance is more than 99% for 1,20,000+ Endpoints.
- Finding source (RCA) of Risk & Mitigating Risk source & Co-ordinating with other Stakeholders to make sure operation is working smoothly.
- Leading SEPM 12 to SEPM 14 up gradation project on Endpoints & Servers.
- Implementing Smokescreen Decoy (File/Network/TI/E-mail/AD decoys) in bank.
- In case of any major issue/Incident Co-ordinating & Escalating with OEM.
- Representing from Bank for Internal/External IT security audit & Publishing monthly Risk & Compliance Dashboard to DMD & CISO.
- Manages the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust.
- Makes good, timely and financially sound decisions with moderate uncertainty or pressure on a consistent basis. Decisions sometimes impact immediate group and other related groups.
- Determines most effective method of problem resolution by utilizing internal resources.
- Fundamental knowledge in two or more of the following: IT project management, network and desktop operating systems, information worker applications, database systems, messaging, management and operations, security.
- Project - Bank of India, LIC & Central Bank of India
Sr. IT Infra TecOps Manager
Krish Software Services (India) Private Limited
05.2019 - 04.2021
- Analyzing network traffic, which triggered based on Snort Rules.
- Preventing malicious traffic based on Rule documentation, Packet Text, Affected System, Attacker IP and system vulnerabilities.
- Hardware: CISCO - Source fire DC3500 Defense Center on IPS/IDS mode.
- Also Investigating traffic on Force point - Triton Proxy server for in-depth investigation.
- Vulnerability Management for vulnerabilities found on Servers and workstations from Tripwire scanner & Monitoring log for Syslog servers and Health for IDPS sensors.
- Rule suppression/ dropping traffic, Blacklisting IPs through IPDS console & Troubleshooting IPS alerts through command line interface.
- Presenting reports directly to client meetings & Monitoring Symantec Endpoint Protection, McAfee ePO, Trend Micro Antivirus servers for Infected/ Non-Updated Servers & Workstations comes under it & Creating query, reports/ client tasks/ adding exclusions agent deployment through McAfee ePO console.
- Creating Daily/Weekly/Monthly reports and maintaining AV compliance Status of Servers and workstations and presenting it in meetings.
- Checking infection on Servers and workstation and taking remediation actions & Raising Incident/Change Tickets for Non-updated Servers/workstation.
- Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction, provide leadership in planning and managing computer operations and production support, systems and database administration and network operations.
- Ensure system performance and SLA's are met and Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands.
- Contract
- Project - Rolta Technology, Advizex Inc., BOA, LIC, NTPC, GAIL, VARANASI SMART CITY & CBI
Technical Manager - IT Infra
HDFC Bank Ltd.
01.2018 - 01.2019
- Delivering technology projects in digital vertical translating into defining and implementing IT solutions across multiple technology platforms at HDFC Bank.
- Create & maintain project plans and able to monitor & control standard complexity projects and Driving user acceptance testing and handover to operations & Overseeing installation of servers under multi-platform environments, deployment of servers and disk quota management; distributing and monitoring of hardware resources.
- Addressing queries regarding the information system / software & extending onsite support to the clients including maintenance of hardware / software.
- Ensuring prompt resolution of queries put forth by internal / external customers and maintaining high customer satisfaction levels and Understanding customer problems, isolating them and providing solution with reasons wherever possible.
Assistant IT Manager
SPEL Technologies Private Limited
09.2010 - 12.2017
- Served as Project Manager and Lead Systems Designer for multiple high-profile, large-scale network and IT infrastructure projects. Designed and implemented Microsoft infrastructures, VMware, and Net Backup.
- Install, configure, and maintain computer systems, servers, and related hardware and software and Monitor system performance and troubleshoot issues to ensure reliable and efficient operation.
- Analyzing network traffic, which triggered based on Snort Rules. & Preventing malicious traffic based on Rule documentation, Packet Text, Affected System, Attacker IP and system vulnerabilities.
- Hardware: CISCO - Source fire DC3500 Defense Center on IPS/IDS mode.
- Also Investigating traffic on Force point - Triton Proxy server for in-depth investigation.
- Vulnerability Management for vulnerabilities found on Servers and workstations from Tripwire scanner.
- Monitoring log for Syslog servers and Health for IDPS sensors. Rule suppression/ dropping traffic, Blacklisting IPs through IPDS console & Troubleshooting IPS alerts through command line interface & Presenting reports directly to client meetings.
- Project - IDC Inc, ARS, Ugro, BOA, ICICI, Axis & IBL Bank
Education
Intermediate - undefined
U.P. BOARD
High school - undefined
U.P. BOARD
Bachelor of Computer Application - undefined
01.2007 - 04.2010
Master of Business Administrator IT - undefined
01.2010 - 04.2012
LLB - undefined
Cyber Security Law
01.2018 - 04.2021
LLM - undefined
Cyber Security Law
01.2022 - 04.2024
PG Diploma in IT Infra, Systems & Security (DITISS) - undefined
Pacific Network
Certification
Certified Information Security Manager (CISM)
Accomplishments
- Cyber Security Innovator of the Year 2023
- CISO Industry Leadership 2024
- Best Cyber Security of the Year 2025
- Avaya Platform Security Award 2024
Timeline
AVP IT Infra & Security
SMFG INDIA CREDIT PVT. LTD.
06.2023 - Current
Technical Account Manager
5 Data Inc.
03.2022 - 05.2023
LLM - undefined
Cyber Security Law
01.2022 - 04.2024
Sr. Technical Account Manager
Hitachi Systems Micro Clinic Pvt. Ltd.
06.2021 - 03.2022
Sr. IT Infra TecOps Manager
Krish Software Services (India) Private Limited
05.2019 - 04.2021
Technical Manager - IT Infra
HDFC Bank Ltd.
01.2018 - 01.2019
LLB - undefined
Cyber Security Law
01.2018 - 04.2021
Assistant IT Manager
SPEL Technologies Private Limited
09.2010 - 12.2017
Master of Business Administrator IT - undefined
01.2010 - 04.2012
Bachelor of Computer Application - undefined
01.2007 - 04.2010
Intermediate - undefined
U.P. BOARD
High school - undefined
U.P. BOARD
PG Diploma in IT Infra, Systems & Security (DITISS) - undefined
Pacific Network
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