Hi, I’m
Awanty Basnet
Lead Cabin Attendant
Chennai
Summary
Accomplished Flight Attendant offering over 7 years in Indigo Airline. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Energetic and multilingual flight attendant with dynamic customer service skills.Poised,personable and dedicated to team-driven environment.known for excellent customer relations and welcoming attitude.
Overview
7
years of professional experience
5
years of post-secondary education
Work History
Indigo AirlinesChennai
Lead Cabin Attendant
08.2015 - Current
Job overview
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Education
Loreto ConventDarjeeling
High School Diploma
03.2009 - 03.2011
Bhawanipur Education Society College Kolkata
Bachelor of Arts from English Honours
05.2011 - 05.2014
Skills
First aid intervention
Emergency procedures
Pre and post flight checks
Preflight briefings
Cleanliness and sanitation
Emergency care
Public speaking
Food and beverage preparation
Emergency Response
Infant AED and CPR
Sales expertise
Aviation regulations
Interpersonal communications
Crew coordination
Company policy adherence
Guest services
Timeline
Lead Cabin Attendant
Indigo Airlines
08.2015 - Current
Bhawanipur Education Society College
Bachelor of Arts from English Honours
05.2011 - 05.2014
Loreto Convent
High School Diploma
03.2009 - 03.2011