Azida Begum

.Tracked all deposits and approved client loans and line of credit requests

. Provided client support as needed and worked to resolved client matters.

. Performed periodic internal audits of banking procedure ensured confidentiality with all banking transactions.

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained new employees on proper protocols and customer service standards.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Conducted financial and legal research and analysis for high net worth individuals.
• Collaborated with the compliance department to eliminate procedural errors and margins breaks .

• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
• To acquire new to bank customers and pursue new business relationship by selling saving accounts /current accounts/Term Deposits /Debit/ credit card/ IPG products (Life Insurance /General Insurance /Mutual Fund /Retail Assets products .

• Identified and pursued valuable business opportunities to generate new revenue and improve bottom line profit.
• Collaborated with sales and marketing departments to support client acquisition.
• Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.