BABU PRADEEP R
Kozhikode
Summary
Dynamic operations leader with a proven track record at Endesa Service Private Limited and SNEWS Centre for Educational Counselling and Research has been excelling in the Study Abroad industry for more than nine years. Guide students in selecting the right course, university, and country to enhance their career prospects, and align with their long-term goals. Expert in developing standard operating procedures and achieving a 100% visa success rate. Adept at client relationship management and team coordination, driving exceptional results in international education services.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Head of Operations
Endesa Service Pvt. Ltd
Kozhikode
11.2024 - Current
- Build and lead a highly motivated team, overseeing the complete student onboarding process—from pre-counseling to pre-departure. Ensure every stage, including lead management, counseling, documentation, admission, visa processing, and pre-departure formalities, is executed professionally and in strict adherence to standard operating procedures.
General Manager
SNEWS Centre for Educational Counselling & Researchc
Kozhikode
12.2016 - 11.2024
- Oversee student onboarding processes, from pre-counseling to pre-departure, ensuring a personalized and professional client experience.
- Overall operational strategy and workflow for international education services, ensuring seamless coordination across counseling, admissions, visa processing, and student support teams.
- Develop and implement standard operating procedures (SOPs).
- Leading cross-functional teams, including counselors Level 1 to Level 3, documentation executives, Visa submission executives, and client relationship executives, ensuring optimal productivity and service standards.
- Ensuring the visa success rate is 100%.
- Conduct training sessions for counselors whenever new courses are introduced by universities, or when there are updates to country-specific policies.
- Motivate and guide the team to achieve the targets set by the management.
Branch Manager
IIKM - The Corporate B School
Kozhikode
07.2014 - 12.2016
- Manage and lead a team of academic counselors, marketing executives, and support staff.
- Prepare and manage branch budgets, track expenses, and optimize resource utilisation.
- Act as the key point of contact for students, parents, and faculty, addressing concerns, and resolving issues in a timely and professional manner.
- Represent the branch in management meetings in Chennai.
- Responsible for motivating the team to achieve the sales target.
Regional Service Manager
Sony India Authorised Service Partners
Kozhikode
02.2010 - 06.2014
- Supervise and manage the entire service operation of three centers; there are five districts attached to the three service centers, namely Kozhikode, Malapuram, Wayanad, Kannur, and Kasarkode.
- Responsible for maintaining a healthy and continual rapport with all key sales dealers in the region.
- To achieve the TAT target, an action plan is needed to complete the repair in the minimum stimulated time, with follow-up.
- Monitor the timely wall mounting and installation of LCD/LED televisions and home theater systems through demonstration engineers.
- Escalated call management.
- Monitor good parts and defective parts inventory management.
- Warranty claim submission monitoring, branch-wise.
- Sony NEWSIS platform (CRM software)
- Conducting monthly review meetings branch-wise, and corrective measures to be implemented.
- The productivity of each engineer is monitored on a daily basis.
- Facilitate technical training at the branches according to Sony's service policy and guidelines.
- Sony India Pvt. Limited in India deals with entertainment products like LCD/LED televisions, digital still cameras, handy cams, home theater music systems, Vaio laptops, etc.
- Service in-charges of each branch should be monitored on a daily basis.
- A day is closed after checking the report for any pending, unattended calls.
Operations Manager
Ricoh India Chanel Partner
Trivandrum
12.2003 - 02.2010
- Ricoh India Limited deals with office automation products such as digital photocopier machines, multifunction products like heavy-duty printers, scanners, and photocopier machines.
- Responsible for achieving sales targets through teamwork.
- Handled state government departments like the Government Secretariat, Ministers' Office, Police Headquarters, banks, central government departments like the Reserve Bank of India, Indian Navy, Indian Army, ISRO, BSNL, Airport Authority of India, Indian Air Force, and Infosys.
- Building good rapport with the key account customers by continual visits and follow-up.
- Generating inquiries through the field team and converting them into productive sales.
- Conduct a market study and learn about the competitors' products in order to position yourself in the market.
- Participating in government tenders.
- Service TAT is being maintained to the satisfaction of the customers.
Technical Manager
Faxonics Technologies Pvt. Ltd
Mumbai
05.1997 - 11.2003
- Faxonics is an authorized channel partner for Canon India products.
- Started my career as Senior Service Engineer and promoted to Technical Manger
- Perform on-site service at the client's place.
- Assisting technical support to the sales team.
- Attending product training as and when the new models are launched.
- Implementation of QC & QA check
Service Engineer
Market Mappers
Mumbai
05.1996 - 03.1997
- Resolved customer service requests within the given time frame.
- Resolved escalated customer complaints regarding product quality or service delivery issues.
- Provided technical support for customers on site or remotely via phone
- Responded quickly to emergency calls from customers regarding technical issues.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Siddaganga Institute of Technology
Tumkur, Karnataka05-1994
12th Standard -
GRG Matriculation Higher Secondary School
Coimbatore04-1987
10th Standard -
Bharathi Martriculation Higher Secondary School
Coimbatore03-1985
Skills
- Operational strategy
- Standard operating procedures
- Cross-functional leadership
- Client relationship management
- Visa processing expertise
- Team coordination
Accomplishments
- Attended EAIE - European Association for International Education, conference held in Finland - Helsinki in 2019
Certification
- UK Agent & Counsellor Training Certification (68483)
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Timeline
Head of Operations
Endesa Service Pvt. Ltd
11.2024 - Current
General Manager
SNEWS Centre for Educational Counselling & Researchc
12.2016 - 11.2024
Branch Manager
IIKM - The Corporate B School
07.2014 - 12.2016
Regional Service Manager
Sony India Authorised Service Partners
02.2010 - 06.2014
Operations Manager
Ricoh India Chanel Partner
12.2003 - 02.2010
Technical Manager
Faxonics Technologies Pvt. Ltd
05.1997 - 11.2003
Service Engineer
Market Mappers
05.1996 - 03.1997
Bachelor of Engineering - Electronics & Communication Engineering
Siddaganga Institute of Technology
12th Standard -
GRG Matriculation Higher Secondary School
10th Standard -
Bharathi Martriculation Higher Secondary School
Similar Profiles
SARA PERERASARA PERERA
Responsable Ventas at ENDESA ENERGÍAResponsable Ventas at ENDESA ENERGÍA
Osmaida PlacenciaOsmaida Placencia
Sales Specialist at EndesaSales Specialist at Endesa
Carine ABANDACarine ABANDA
Customer Success Manager at ENDESA ENERGIA, ENEL GroupCustomer Success Manager at ENDESA ENERGIA, ENEL Group
Shijiljith PShijiljith P
Customer Service Representative at BHN Rewards (Formerly Rybbon)Customer Service Representative at BHN Rewards (Formerly Rybbon)
VISHNU PVISHNU P
Team Leader, Sales Operations at AM MOTORSTeam Leader, Sales Operations at AM MOTORS