Bala Chandra Mudadla
Application Engineer
Bengaluru,KA
Summary
Results-driven technical support specialist with over 4 years of experience in troubleshooting and ensuring the seamless operation of software applications. Proficient in diagnosing and resolving complex issues while consistently delivering exceptional customer service. Eager to leverage expertise in a dynamic organization to enhance operational efficiency and customer satisfaction. Committed to continuous improvement and fostering positive relationships with clients and team members.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Application Support Engineer
Amazon
09.2021 - 12.2025
- My role involves diagnosing and resolving technical issues that arise with software applications. This includes investigating problems reported by users, identifying root causes, and implementing solutions to prevent recurrence.
- Troubleshoot software issues, including analyzing logs and debugging code. Knowledge of monitoring tools and practices to proactively identify and address potential issues.
- Providing technical assistance to Stakeholders, including answering questions, providing guidance on software functionality, and assisting with troubleshooting steps.
- We do Automations using AWS services to reduce the manual work from SE. Implement CI/CD pipelines using AWS CodePipeline, AWS CodeBuild, AWS CodeDeploy, and AWS CodeCommit. Automate the build, test, and deployment processes of your applications, reducing manual intervention and accelerating the delivery of new features and updates.
- We also work for our service pipelineDeployments. operational Excellence risks which includes SAS, Shepherd & Policy engine risks which we get from our services.
- Provided technical support for applications, diagnosing issues and implementing solutions to enhance system performance and user satisfaction.
- Collaborated with development teams to streamline application deployment processes, reducing downtime and improving overall operational efficiency.
- Conducted thorough testing of software updates, ensuring compatibility and functionality, which minimized user disruptions and enhanced system reliability.
- Assisted in the creation of user documentation and training materials, improving end-user understanding and reducing support inquiries.
Education
BTECH - ECE
RAGHU ENGINEERING COLLEGE (JNTU)
Visakhapatnam, India01.2019
PRE-DEGREE - MPC
SRI CHAITHANYA JUNIOR COLLEGE
01.2015
SSC - undefined
SRUJANA SCHOOL
01.2013
Skills
Programming languages(C, PYTHON, SQL)
Interests
Linger over travelling, Interested in Various Sports Events ie, Cricket, Badminton, Football, Browsing internet to explore new things
Timeline
Application Support Engineer
Amazon
09.2021 - 12.2025
PRE-DEGREE - MPC
SRI CHAITHANYA JUNIOR COLLEGE
SSC - undefined
SRUJANA SCHOOL
BTECH - ECE
RAGHU ENGINEERING COLLEGE (JNTU)