Balaji M

• Completed on-time deliveries by choosing best and most efficient routes.
• Communicated with requesters for accurate delivery information.
• Accomplished multiple tasks activities within established timeframes.
• Built professional relationships with customers to establish trust and credibility.
• Maximized processes by prioritizing based on urgency.
• Escalated issues to supervisor for immediate remediation.
• Responsible for managing team KPI such as SLA and TAT.
• Worked on multiple tools such as Buynow/ServiceNow/Celonis/IQN/RELT/MyScheduling/POD(procurement Operation Desk
• Supported on various Global process such as

> Purchase Requisition (PR Approval)

> Purchase Requisition (PR Creation)

> Service on Rental (SOR)

> Return Rental (RR)

> Targeted Work Order creation (TWO Creation)

> CX Agent role ( End to End TWO process)

> Proactive File

> IQN Cleanup Activity

> Work Order Audit

ROLES & RESPONSIBILITY

• Managed to work on weekly and monthly reports without crossing SLA
• Cross-trained existing employees to maximize team performance.
• Followed up on time with Requester and Hiring managers within given agreement.
• Prioritizing on emails or messages on time without any delay
• Enrolled on different opportunity to learn and support with a new process whenever required.

• Monitored and analyzed market and competitor metrics to inform digital marketing strategies.
• Brainstormed content marketing strategies based around client's business goals, existing content.
• Created and managed social media campaigns to increase brand engagement.
• Increased brand awareness through creation and management of social media channels, boosting social media engagement.
• Planned and executed SEO, database marketing and social media advertising campaigns.
• Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.