Balwant Singh
Mandi
Summary
Experienced with managing multiple locations and optimizing operational processes. Utilizes strategic planning to enhance performance and drive results. Track record of fostering team collaboration and adapting to business changes.
Overview
19
19
years of professional experience
Work History
Cluster Manager
Jubilant Food Works( Dominos Pizza)
Mandi, India
08.2023 - Current
- Oversaw daily operations, ensuring compliance with company standards and operational efficiency.
- Developed and implemented performance improvement strategies for franchise locations.
- Conducted regular operational audits to identify areas for process enhancement and cost reduction.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Store Manager
Jubilant Food Works
Dharamsala, India
11.2015 - 08.2023
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving targeted promotions and improving profitability.
- Established customer service standards, enhancing guest satisfaction and loyalty initiatives.
- Collaborated with cross-functional teams to develop marketing strategies that increased brand visibility.
- Led performance reviews, providing constructive feedback to improve team capabilities and efficiency.
- Managed budgeting processes, aligning resources with strategic goals for operational excellence.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
Assistant Store Manager
Jubilant Food Works
Ludhiana, India
09.2014 - 11.2015
- Supervised store operations to ensure compliance with company policies and standards.
- Developed staff training programs to enhance team performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and drive strategic promotional initiatives.
Shift Manager
Jubilant Food Works
Ludhiana, India
10.2012 - 09.2014
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on effective service delivery and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and reducing operational delays.
- Managed inventory control, optimizing stock levels to meet demand without overstocking.
Crew Member
Jubilant Food Works
Ludhiana, India
11.2008 - 10.2012
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
- Assisted in training new crew members on operational procedures and safety protocols.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
Line Supervisor
Sunbeam Auto Ltd
Gurgaon, India
07.2007 - 10.2008
- Company Overview: (Hero Corp India Ltd)
- Achieve daily production target with efficiency without break down
- Quality checks on product during production
- Organizing people shift and arrange material
- (Hero Corp India Ltd)
Education
B.A. - Atrs & Humanities
Himachal Pradesh University
Shimla01-2012
HSC - Non -Medical Science group
Govt Sen. Sec School, Marhi
Mandi, India01-2004
SSC - Science, Maths, English, Social Science, Hindi,
Govt. High School Sidhpur
Mandi, India01-2002
Skills
- Sales forecasting
- Profit and loss accountability
- Product knowledge
- Performance management
- Customer relationship management
- Team development
- Task delegation
- Onboarding and orientation
Accomplishments
- Best cluster in North India achieving highest CSAT score 4.89
- My cluster Bilaspuer restaurant scored 100% in NSF audit
- Mandi cluster achieved over all 4.5 star in OER
- Mandi cluster achieved 93% in over all NSF audit.
- Mandi cluster achieved 18% EBIDTA year(2024-25).
- Open three new restaurant in Mandi Cluster Manali Atal Tunnel Manali and Bhuntar location
- Won 2 consecutive integral awards for achieving the operational parameters
- Won QA award for operating zero risk rate in Food Safety Standard
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Cluster Manager
Jubilant Food Works( Dominos Pizza)
08.2023 - Current
Store Manager
Jubilant Food Works
11.2015 - 08.2023
Assistant Store Manager
Jubilant Food Works
09.2014 - 11.2015
Shift Manager
Jubilant Food Works
10.2012 - 09.2014
Crew Member
Jubilant Food Works
11.2008 - 10.2012
Line Supervisor
Sunbeam Auto Ltd
07.2007 - 10.2008
B.A. - Atrs & Humanities
Himachal Pradesh University
HSC - Non -Medical Science group
Govt Sen. Sec School, Marhi
SSC - Science, Maths, English, Social Science, Hindi,
Govt. High School Sidhpur
Personal Information
Date of birth: 10/27/85
Hobbies and interests
- Swimming and play chess in my off time.