Summary
Overview
Work History
Education
Skills
Timeline
Generic
BANDARU SIVA PRATHAP

BANDARU SIVA PRATHAP

Bengaluru,KA

Summary

Order Management and Billing professional with 3+ years of experience in e-commerce and global order processing. Strong expertise in purchase order validation, billing accuracy, discrepancy resolution, and SLA-driven operations. Skilled in cross-functional coordination.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Senior Executive – Order Management & Billing

Flipkart
02.2024 - Current
  • End-to-end order and billing operations for high-volume B2B & B2C transactions
  • Order validation, fraud checks, and exception handling
  • Coordination with warehouse, logistics, finance, and customer support teams
  • Billing discrepancy resolution and escalation handling
  • Preparing weekl, monthly, quarterly & annual reports
  • Inventory & Stock Coordination
  • Troubleshooting delayed shipments, payment failures, or incorrect addresses
  • Tools: Excel, Flipkart TC Application

Process Associate – Order Management

Wipro Pvt. Ltd.
02.2021 - 05.2022
  • Processed global purchase orders with SLA & quality adherence
  • Managed Global Order Support (GOS) accounts
  • Customer communication and invoice generation
  • Processed purchase orders for global clients, ensuring compliance
    with quality standards and maintaining optimal Average Handling Time
    (AHT).
  • Reviewed large and complex orders for accuracy, ensuring 100%
    process quality and minimizing shipment errors.

Education

Bachelor of Commerce (B.Com) -

Sri Krishnadevaraya University
Anantapur, Andhra Pradesh
01.2021

Skills

Order Management Operations

Timeline

Senior Executive – Order Management & Billing

Flipkart
02.2024 - Current

Process Associate – Order Management

Wipro Pvt. Ltd.
02.2021 - 05.2022

Bachelor of Commerce (B.Com) -

Sri Krishnadevaraya University
BANDARU SIVA PRATHAP