Summary
Overview
Work History
Education
Skills
Languages
Timeline
Account Executive

Basanti

L&T Finance
Balotra
Basanti
2
years of professional experience
3
years of post-secondary education
2
Languages

Dynamic Account Executive with a proven track record at L&T Finance, excelling in gold loan processing and customer relationship management. Expert in loan documentation and problem-solving. Effectively effectively resolved account issues, enhancing client satisfaction and retention. Adept at implementing sales strategies. Drive drive results and foster strong client connections.

Work History

Account Executive

2 Months
L&T Finance | Balotra | 09.2026 - Current
  • Assisted customers with gold loan inquiries and branch service support at Muthoot Finance.
  • Explained repayment schedules, interest details, and renewal procedures to customers.
  • Resolved account issues by coordinating with branch staff and loan officers.
  • Verified customer documents for loan applications and account updates.
  • Maintained confidentiality for customer records and loan information.

Customer Care Executive

1 Year 5 Months
Muthoot Finance Ltd | Balotra | 04.2025 - 09.2026
  • Assisted customers with gold loan inquiries and branch service support at Muthoot Finance.
  • Explained repayment schedules, interest details, and renewal procedures to customers.
  • Verified customer documents for loan applications and account updates.
  • Recorded customer requests in branch systems and updated service files.

Education

Bachelor of Arts

JNVU Jodhpur | Balotra | 07.2020 - 06.2023

BSER | Balotra

BSER | Balotra

Skills

Gold loan processing
Loan documentation review
Interest calculation
Document verification
Loan renewal support
Account reconciliation
Branch operations
Service file maintenance
Payment follow-up
Customer relationship management
Service coordination
Client relationship building
Sales strategy
Sales presentation
Marketing implementation
Problem solving

Languages

Hindi
First Language
Hindi
A1
Beginner

Timeline

Account Executive

L&T Finance
09.2026 - CurrentRead More

Customer Care Executive

Muthoot Finance Ltd
04.2025 - 09.2026Read More

JNVU Jodhpur

Bachelor of Arts
07.2020 - 06.2023Read More

BSER

05.2020Read More

BSER

05.2018Read More
Basanti