BATHRACHALAM B Balakrishnan
F&B Service Associate
Trichirappali,TN
Summary
Guest Service Associate/F&B Service Associate delivering guest-facing service across hotel dining operations with food and beverage service, POS system handling, and billing and cash handling. Manages guest complaints with clear communication and steady follow-through to protect service quality and guest satisfaction. Works closely with teammates to keep service flow organized during busy meal periods.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Guest Service Associate/F&B Service Associate
Merlis Hotel, Coimbatore
04.2025 - Current
- Joined on 28/04/2025 - present [PRE-OPENING]
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in check-in and check-out procedures to enhance guest experience efficiency.
- Maintained knowledge of hotel amenities and local attractions to offer tailored recommendations.
HILTON EMBASSY GOLF LINKS
HITON
07.2023 - 10.2023
Education
B.Sc - H&Ha
State Institute of Hotel Management And Catering Technology
Thuvakudi, Trichy01-2025
Skills
Food & Beverage Service
POS System Handling
Billing & Cash Handling
Guest Complaint Handling
Banquet Service Coordination
Customer Service
Service Quality Monitoring
Team Coordination
Shift Handover Management
Inventory Control
Banquet setup coordination
Restaurant shift scheduling
HACCP compliance
Point of sale troubleshooting
Restaurant quality checks
Staff training support
Declaration
I hereby declare that above furnished data are true to my best knowledge and belief. Yours Truly, [BATHRACHALAM B]
Industrial Training
- Hilton, Embassy Golf Links Business Park, challaghatta, Bengaluru.
- F&B Service Trainee 4 months
- (03/07/2023 - 28/10/2023)
Timeline
Guest Service Associate/F&B Service Associate
Merlis Hotel, Coimbatore
04.2025 - Current
HILTON EMBASSY GOLF LINKS
HITON
07.2023 - 10.2023
B.Sc - H&Ha
State Institute of Hotel Management And Catering Technology