Summary
Overview
Work History
Education
Skills
STRENGHTS
Timeline
Generic

BHAGYASHREE MOTA

Pune

Summary

Senior Associate-2.5 years of experience. Seeking a full time position in reputable organization, in which the personal abilities I posses can assist with the implementation of innovative ideas, creativity and skills for this developed firm. To add creativity and resourceful working to achieve the corporation success as well as the success for myself as a valuable representative.

Overview

3
3
years of professional experience

Work History

Senior Associate

WNS
Pune
02.2024 - Current
  • Developed and implemented strategies for increasing customer satisfaction.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Compiled and maintained accurate records of customer policies, transactions, and correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.

Senior Associate

Wipro Limited
Pune
02.2022 - 02.2024
  • Provided throughout support and service resolution to the clients and customers
  • Build and maintain successful relationship with clients service providers, dealers
  • Developed and implemented a successful process improvement initiative that increased operational efficiency

Associate

Qconnect Solution
Pune
06.2021 - 02.2022
  • Conferred with the customer to provide information about products or obtain details of complaints
  • Built strong relationships with customers to ensure their satisfaction and loyalty
  • Collaborated with cross-functional teams to ensure customer needs were met

Education

Bachelors of Computer Science -

Savitribai Phule Pune University
Pune
04.2022

HSC -

Mhalsakant Junior College of Science
Pune
04.2019

SSC -

Saraswati Vidyalay
Pune
03.2017

Skills

  • Ability to Work in a Team
  • Communication skills
  • Organization skills
  • Goal Oriented
  • Positive
  • Supportive
  • Good Computer Skills
  • Linux knowledge
  • Training and mentoring
  • MS Excel

STRENGHTS

  • Strategic Vision
  • Adaptability

Timeline

Senior Associate

WNS
02.2024 - Current

Senior Associate

Wipro Limited
02.2022 - 02.2024

Associate

Qconnect Solution
06.2021 - 02.2022

Bachelors of Computer Science -

Savitribai Phule Pune University

HSC -

Mhalsakant Junior College of Science

SSC -

Saraswati Vidyalay

Similar Profiles

CREATE PROFILE
BHAGYASHREE MOTA