Gajanand Sharma
Senior Executive At CRM
Gurugram
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Senior Associate
Concentrix
Gurugram
07.2010 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Improved client satisfaction by quickly and effectively addressing escalations and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
- Identified and resolved complex issues.
- Approached each problem with fresh mind to quickly resolve concerns.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines.
- Utilized customer and client feedback to improve product offerings.
Education
Bachelor of Commerce -
BSA College
Mathura (UP) 07.2002 - 05.2005
Skills
Customer service orientation
New hire training
Ability to Work in a Team
Process client escalations
Ability to Work Under Pressure
Microsoft Office
Hobbies
· Playing online games
· Stock trading and option chain analysis
· Gymming
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Associate
Concentrix
07.2010 - Current
Bachelor of Commerce -
BSA College
07.2002 - 05.2005