Summary
Overview
Work History
Education
Skills
Hobbies
Work Availability
Timeline
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Gajanand Sharma

Senior Executive At CRM
Gurugram

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Adept at handling multiple projects and prioritizing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Senior Associate

Concentrix
Gurugram
07.2010 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Improved client satisfaction by quickly and effectively addressing escalations and complaints.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Identified and resolved complex issues.
  • Approached each problem with fresh mind to quickly resolve concerns.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines.
  • Utilized customer and client feedback to improve product offerings.

Education

Bachelor of Commerce -

BSA College
Mathura (UP)
07.2002 - 05.2005

Skills

Customer service orientation

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Hobbies

  

· Playing online games

· Stock trading and option chain analysis

· Gymming

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Associate

Concentrix
07.2010 - Current

Bachelor of Commerce -

BSA College
07.2002 - 05.2005

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Gajanand SharmaSenior Executive At CRM