Bhakti Swapnil Narvekar
Sales & Operations Leader
Mumbai,MH
Summary
Experienced Sales & Operations Leader with 19+ years of expertise in managing client relationships, leading teams, and driving business growth across pharmaceuticals, travel, and telecom. Skilled in project execution, escalation management, and delivering customer-centric solutions. Strong record of retaining clients, expanding business opportunities, and ensuring seamless service delivery.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Team Leader
Yuki Technologies, Mumbai
05.2023 - Current
- Managing top pharma clients including Sun Pharma, Cipla, Ipca, Ajanta, Alembic, Abbott, and Zydus.
- Overseeing end-to-end project execution, client demos, and product management for patented scientific devices.
- Coordinating cross-functional teams for timely delivery and client satisfaction.
- Preparing daily analytical reports and ensuring smooth post-sales service.
- Driving payment follow-ups and maintaining strong client relationships.
Team Leader
Indigital Technologies, Mumbai
12.2019 - 05.2023
- Led operations for major pharma clients with focus on project execution and client engagement.
- Delivered product demos, managed escalations, and ensured seamless delivery.
- Oversaw product lifecycle management and post-sales support.
Team Leader
Cox and Kings, Mumbai
09.2018 - 10.2019
- Supervised a team of executives to deliver high-quality customer service.
- Managed case allocation, escalations, and client travel requirements (tickets, hotels, visas, insurance).
- Coordinated with suppliers and resolved on-tour issues for clients.
Assistant Manager
Thomas Cook India Ltd, Mumbai
05.2015 - 09.2018
- Drove sales of international leisure packages through walk-ins, online queries, and phone calls.
- Designed itineraries, managed bookings, and ensured CRM accuracy.
- Strengthened client relationships and delivered customized travel solutions.
Senior Executive
Cox and Kings, Mumbai
12.2011 - 05.2015
- Handled ticketing, hotel bookings, visa applications, and insurance issuance.
- Coordinated with suppliers and assisted clients throughout their travel journey.
Corporate Relationship Manager
Bharti Airtel, Mumbai
06.2004 - 10.2011
- Managed over 70 corporate accounts, ensuring customer satisfaction and retention.
- Achieved monthly collection and retention targets.
- Conducted service camps and resolved billing-related escalations.
Education
Bachelor of Commerce -
Mumbai University
Mumbai, India01-2003
Higher Secondary - undefined
Mumbai Board
Mumbai, India01-2000
S.S.C - undefined
Mumbai Board
Mumbai, India01-1998
Skills
Sales & Business Development
Client Relationship Management
Team Leadership & Training
Project Execution & Delivery
Escalation & Issue Resolution
Travel & Tourism Operations
Corporate Account Management
Interests
Traveling, Listening to Music
Timeline
Team Leader
Yuki Technologies, Mumbai
05.2023 - Current
Team Leader
Indigital Technologies, Mumbai
12.2019 - 05.2023
Team Leader
Cox and Kings, Mumbai
09.2018 - 10.2019
Assistant Manager
Thomas Cook India Ltd, Mumbai
05.2015 - 09.2018
Senior Executive
Cox and Kings, Mumbai
12.2011 - 05.2015
Corporate Relationship Manager
Bharti Airtel, Mumbai
06.2004 - 10.2011
Higher Secondary - undefined
Mumbai Board
S.S.C - undefined
Mumbai Board
Bachelor of Commerce -
Mumbai University