Bhanu Dev
Central Delhi
Summary
Highly-qualified Collection Area Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 4.5 years of Debt Management Sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Collection Manager
Bajaj Finserv LTD
09.2023 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Managing 70 Cr of Portfolio in CC recovery around 10000 cases
- Managing entire portfolio of delhi and 7 on roll managers.
- Managing around 20 recovery vendor’s across Delhi.
- Handling escalation and negotiated payment arrangements with delinquent customers while ensuring company policies were followed.
Deputy Manager
Kotak Mahindra Bank LTD.
05.2021 - 09.2023
- Managing 30 Cr of Portfolio in CC recovery around 2500 cases
- Working with legal team to get the Section 17 and Execution order’s
- Make solution all queries of customers like banking/operation/sales related etc.
- Monitoring of Monthly Audit.
- Allocation downloads from system and allocate to agency according to their strength.
Data Analyst/Intern
Codec Networks
04.2020 - 10.2020
- Provide support to the Seniors as per the project requirements.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Used modeling and analytics to understand how business decisions impacted bottom line.
Collection Executive
Concentrix
06.2018 - 08.2019
- Responsible to resolve any query of customer and to collect the remaining payment
- Responsible for the weekly target of self and team
- Achieved performance goals on consistent basis.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Education
Bachelor of Computer Applications, computers and programming language -
Institute of innovation in technology and management/Guru Gobind Singh Indraprastha University
01.2017
Secondary Education, 12th CBSE Board, 10th CBSE Board - undefined
Navyug School Peshwa Road
01.2014
Skills
- Excel
- Audits understanding
- Customer Service Management
- Monitoring processes
- Performance Improvement
- Employee Retention
Certification
- Codec Certified Python Coding & Scripting, 07/2019, 10/2020
- Codec Certified Data Science, 10/2019, 04/2020
Personal Information
- Father's Name: Lt. Shri Bachan Singh Dev
- Date of Birth: 12/07/1996
- Gender: Male
- Nationality: Indian
- Martial Status: Unmarried
Hobbies and Interests
Sports and Cinema
Timeline
Area Collection Manager
Bajaj Finserv LTD
09.2023 - Current
Deputy Manager
Kotak Mahindra Bank LTD.
05.2021 - 09.2023
Data Analyst/Intern
Codec Networks
04.2020 - 10.2020
Collection Executive
Concentrix
06.2018 - 08.2019
Bachelor of Computer Applications, computers and programming language -
Institute of innovation in technology and management/Guru Gobind Singh Indraprastha University
Secondary Education, 12th CBSE Board, 10th CBSE Board - undefined
Navyug School Peshwa Road
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