Bhanu Pratap Sharma
Amroha
Summary
Banking and Finance leader with 13+ years of expertise in audit, process excellence, and quality control. Skilled in driving operational efficiency, managing risk, and ensuring compliance across complex financial operations. Experienced in handling a diverse product portfolio including liabilities, gold loans, individual loans, mortgage loans, tractor loans, KCC, and auto loans.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Team Lead – Service Quality & Process Excellence
IDFC FIRST Bank
12.2020 - Current
- Lead a team of 7–8 SQPE managers across 3 states (62 branches) to enhance service quality and process excellence.
- Conduct joint visits with SQPE managers to monitor branch operations, ensure compliance, and drive process improvements.
- Conducted monthly zonal meetings with stakeholders to review identified process gaps and implement corrective actions for improved compliance and efficiency.
- Conduct off-site and risk-based audits; analyze MIS reports to monitor compliance and operational efficiency.
- Drive corrective and preventive actions for highlighted observations and ensure timely closure of audit findings.
- Collaborate with senior leadership on new initiatives and process improvement projects.
- Deliver training programs on compliance and product handling.
- Investigate internal and external fraud cases; prepare detailed reports and coordinate with legal and ORM teams for root cause analysis.
Manager – Audit and Fraud Risk & Assurance
Jana Small Finance Bank
06.2012 - 12.2020
- Supervised operations teams to ensure systematic Quality Assurance at branch and field levels.
- Conducted thematic and concurrent audits to strengthen compliance and governance.
- Investigated fraud cases and prepared reports and share with Zonal FRM Manager.
- Proposed process improvements for branch feasibility and operational effectiveness.
- Recommended audit process enhancements to Zonal Audit Manager based on field experience.
- Verified customer data and service satisfaction during field visits to maintain transparency and trust.
Education
MBA - Finance
IASE University
01.2010
Bachelor of Commerce - undefined
Kurukshetra University
01.2006
Skills
Audit & Compliance Management
Certification
Leadership Development Program Conducted by IRMA – [2022]
Interests
Traveling to historical and cultural destinations, Listening to instrumental and classical music, Playing outdoor sports like cricket and badminton
Accomplishments
- Awarded Best Team Lead – SQPE in FY 2021-22 and qualified for international trip to Dubai.
- Recognized as Best Cluster Quality Manager in 2017-18 at Jana Small Finance Bank.
- Awarded Best ICAF in 2014-15 at Jana Small Finance Bank.
Timeline
Team Lead – Service Quality & Process Excellence
IDFC FIRST Bank
12.2020 - Current
Manager – Audit and Fraud Risk & Assurance
Jana Small Finance Bank
06.2012 - 12.2020
MBA - Finance
IASE University
Bachelor of Commerce - undefined
Kurukshetra University