Bharat Jaiswal
Program Manager
Bhopal,MP
Summary
Detail orientated Program Manager and a dynamic communicator. A seasoned hospitality player with 6 years of extensive experience in the hospitality industry encompassing Guest Relationship, Operations, Event Management, Escalation Management and Training & Development.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Program Manager
Great Learning
Gurgaon, Haryana
12.2020 - Current
- Management, identification and implementation of processes for smoother program management to ensure a consistent and trouble free learning experience.
- Complete ownership of all the Program Office responsibilities around scheduling and delivery activities, online sessions, webinars, evaluations, grading, presentations etc.
- Engagement with a variety of stakeholders like senior managers, academicians, industry professionals and many other internal and external stakeholders.
- Consistent and thorough monitoring of participants' performance and engagement using various program trackers to ensure each participant gets personalized experience in terms of support and learning experience.
Associate Community Manager
CoWrks
Gurgaon, Haryana
04.2019 - 09.2020
- Overall in-charge of the center operations, non-desk revenue, customer satisfaction and built a community environment that is conductive to collaboration.
- Driving high NPS through measuring member satisfaction and member retention.
- Maintain and send effective center reports and P&L statement to the stake holders.
- Gained feedback useful in collaborating with business leaders to devise solutions.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Oversaw team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Senior Community Executive
CoWrks
Gurgaon, Haryana
02.2018 - 03.2019
- Ensure members engagement through planing and execution of events, member onboarding, mixers, socials and empowerment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems to increase customer satisfaction.
- Conduct CoWrks center tours for all potential new members and event planning.
- Responsible for the billing operations and maintain daily, weekly and weekly centre reports.
Front Office Associate
The Oberoi Group Of Hotels And Resorts
Gurgaon, Haryana
07.2014 - 12.2017
- Ensure high level of customer satisfaction by maintaining standards and efficient communication. Develop and maintain effective professional relationship with all the guests
- Administer and manage all guest arrivals and departures operations (Reception, Cashier, Concierge, Reservations)
- Budding team lead overlooking all the front office operations in the given shift.
- Training and development of the team.
- Processed and prepared daily operation report to plan and execute the shift in an efficient and smooth way.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Bhopal 06.2011 - 05.2014
GED -
Rajiv Gandhi Senior Secondary School
Bhopal 04.2009 - 05.2010
Skills
People Management
Team leadership and direction
Operations management
Escalation Management
Relationship Management
Program management
Accomplishments
- Runner up for the CEO Award at The Oberoi, Gurgaon for the year 2016 4th Quarter.
- Awarded Mr. IHM title for the year 2014 at IHM Bhopal.
- Bagged two Gold medals in National Karate Championship.
- Secured first position in the college cultural meet in Drama competition.
- Captained school cricket and basketball team.
- Awarded Mr. Eve title in the school farewell.
Timeline
Program Manager
Great Learning
12.2020 - Current
Associate Community Manager
CoWrks
04.2019 - 09.2020
Senior Community Executive
CoWrks
02.2018 - 03.2019
Front Office Associate
The Oberoi Group Of Hotels And Resorts
07.2014 - 12.2017
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
06.2011 - 05.2014
GED -
Rajiv Gandhi Senior Secondary School
04.2009 - 05.2010