Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bharat Jaiswal

Program Manager
Bhopal,MP

Summary

Detail orientated Program Manager and a dynamic communicator. A seasoned hospitality player with 6 years of extensive experience in the hospitality industry encompassing Guest Relationship, Operations, Event Management, Escalation Management and Training & Development.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Program Manager

Great Learning
Gurgaon, Haryana
12.2020 - Current
  • Management, identification and implementation of processes for smoother program management to ensure a consistent and trouble free learning experience.
  • Complete ownership of all the Program Office responsibilities around scheduling and delivery activities, online sessions, webinars, evaluations, grading, presentations etc.
  • Engagement with a variety of stakeholders like senior managers, academicians, industry professionals and many other internal and external stakeholders.
  • Consistent and thorough monitoring of participants' performance and engagement using various program trackers to ensure each participant gets personalized experience in terms of support and learning experience.

Associate Community Manager

CoWrks
Gurgaon, Haryana
04.2019 - 09.2020
  • Overall in-charge of the center operations, non-desk revenue, customer satisfaction and built a community environment that is conductive to collaboration.
  • Driving high NPS through measuring member satisfaction and member retention.
  • Maintain and send effective center reports and P&L statement to the stake holders.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Oversaw team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.

Senior Community Executive

CoWrks
Gurgaon, Haryana
02.2018 - 03.2019
  • Ensure members engagement through planing and execution of events, member onboarding, mixers, socials and empowerment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Identified issues, analyzed information and provided solutions to problems to increase customer satisfaction.
  • Conduct CoWrks center tours for all potential new members and event planning.
  • Responsible for the billing operations and maintain daily, weekly and weekly centre reports.

Front Office Associate

The Oberoi Group Of Hotels And Resorts
Gurgaon, Haryana
07.2014 - 12.2017
  • Ensure high level of customer satisfaction by maintaining standards and efficient communication. Develop and maintain effective professional relationship with all the guests
  • Administer and manage all guest arrivals and departures operations (Reception, Cashier, Concierge, Reservations)
  • Budding team lead overlooking all the front office operations in the given shift.
  • Training and development of the team.
  • Processed and prepared daily operation report to plan and execute the shift in an efficient and smooth way.

Education

Bachelor of Science - Hospitality And Hotel Administration

Institute of Hotel Management
Bhopal
06.2011 - 05.2014

GED -

Rajiv Gandhi Senior Secondary School
Bhopal
04.2009 - 05.2010

Skills

    People Management

undefined

Accomplishments

  • Runner up for the CEO Award at The Oberoi, Gurgaon for the year 2016 4th Quarter.
  • Awarded Mr. IHM title for the year 2014 at IHM Bhopal.
  • Bagged two Gold medals in National Karate Championship.
  • Secured first position in the college cultural meet in Drama competition.
  • Captained school cricket and basketball team.
  • Awarded Mr. Eve title in the school farewell.

Timeline

Program Manager

Great Learning
12.2020 - Current

Associate Community Manager

CoWrks
04.2019 - 09.2020

Senior Community Executive

CoWrks
02.2018 - 03.2019

Front Office Associate

The Oberoi Group Of Hotels And Resorts
07.2014 - 12.2017

Bachelor of Science - Hospitality And Hotel Administration

Institute of Hotel Management
06.2011 - 05.2014

GED -

Rajiv Gandhi Senior Secondary School
04.2009 - 05.2010

Similar Profiles

CREATE PROFILE
Bharat JaiswalProgram Manager