Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Hobbies and Interests
Note
Work Availability
Work Preference
Software
Languages
Timeline
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BHARATH SRINIVAS

BHARATH SRINIVAS

L4 Change Manager-Digiops
Chennai,TN

Summary

Experienced SaaS B2B and B2B2C professional with 11.5 years in Product Transformation and Customer success. Proven success in achieving 90% adoption and retention and along generating 30% revenue growth through the Ingram Micro Xvantage platform. Expertise in driving Customer Engagement and Relationship Management B2B SaaS and B2B2C ecosystems also carrying experience in Finance solutions, CRM solutions(Salesforce,Dynamics 365, Freshworks CRM), PRM platforms (Allbound), and SDLC

Overview

11
11
years of professional experience
4
4
Certification

Work History

Change Manager - All India

Ingram Micro
Mumbai
02.2023 - 11.2024
  • Streamlined the Customer onboarding to the Platform process which increased the Customer adoption rate to 92%
  • Led the multichannel campaign for centurion partners that resulted in additional revenue growth rate via platform by 30% within the first quarter of launch.
  • Acted as a Leader in Customer Advocacy via engaging and Prioritized the platform requests and delivered within the committed time frame.
  • Implemented a customer feedback process that resulted in a 70% increase in customer satisfaction scores.
  • Planned OKRs for the Team based on Cross-Sell and Upsell and setup targets based on customer vertical focused on reducing customer churn rates.
  • Acted as a leader in Internal Cross-Functional Collaboration with Sales, Marketing and Product Teams for Onboarding, Product Prioritization, Enablement for Customers.
  • Proactively Engaged identified potential issues, opportunities for growth, and areas for improvement

Lead Business Systems Analyst

Freshworks
Chennai
04.2020 - 11.2022
  • Product managed and Integrated All bound PRM solution with CRM, For Partner Management in Channel Sales.
  • Product managed and Built New pipeline and that determines the revenue flow and automation for Segregating Enterprise and Mid Market Businesses.
  • Product managed for Built various Custom Applications for Sales Teams and Finance teams inside CRM which reduced switching multiple systems.
  • Played a pivotal role on Building new process for usage of applications.
  • Facilitated cross-departmental communication to align product development Along with Product and internal sales leaders to align with the deliverables.

Business Systems Analyst

Freshworks
Chennai
01.2019 - 04.2020
  • Implemented 238 user stories across various sprints using Agile process across systems.
  • Product managed and integrated Xactly and Q Commission as a part of commission management.
  • Played a Key Part on Building Central workflow services that decouples the automations built on various systems which reduced the consumption of API calls/Minute –90000/Minute to 32000/Minute)
  • Worked with CXOs for roadmap planning and execution by collaborating with cross-functional teams including sales.
  • Integrated Central Phone System by working with Twilio that created one system one tracker methodology

Senior CRM Analyst

Freshworks
Chennai
09.2016 - 01.2019
  • Increased sales efficiency by streamlining Rules of Engagement for commission sharing in revenue operations.
  • Handled farming revenue and pipeline management using Sisense
  • Identified and Highlighted Potential Cross-sell/ Upsell of Customers to sales associates to increase the revenue.
  • Performed Periodic Audit of Workflows, User management and maintained Data sanity across systems.

Help Desk Analyst

Freshworks
Chennai
09.2014 - 09.2016
  • Coordinated Internal Support Issues
  • Handled Reporting and Allocation of users
  • Coordinated with the product team by identifying Key customer issues driven towards bug fixes
  • Support Tickets/Chats/Calls Handling that includes L2 level Issues

Process Associate

Amazon
Chennai
06.2013 - 08.2014
  • Contributed for a greater number of IF% during the fourth quarter of the year 2013.
  • Proactively acted as a Senior Process Associate and helped in allocation of jobs.
  • Successfully managed McMaster.com for yielding a greater number of IF's during Dec'13– Aug'14 and helped for gaining IFGV% for the team.
  • Conducted the market and data analysis based upon the supply & demand.

Education

M.Sc. - Information Technology

SRM Institute of Science and Technology
Chennai, Tamil Nadu
05.2013

Bachelor of Science - Computer Science

AM Jain
Chennai, Tamil Nadu
04.2011

Skills

  • Product management
  • DevOps management
  • Customer success
  • Project management
  • SDLC
  • Cross-functional team leadership
  • Agile and Scrum methodologies
  • Confluence
  • JIRA
  • Dynamics 365
  • CRM/PRM management
  • Scrum master
  • Data analysis
  • Leadership

Accomplishments

  • Xvantage: Managed a cross-functional team, including developers and designers, to deliver the Go-Live within the given time frame. Increased the revenue conversion rate for the platform by 30% and delivered 90% via adoption within the launch of the same quarter, Q3'24, and created effective multiple SOPS for best practices to increase usage adoption
  • Customer and associate insights - product managed, developed, and led the successful launch of associate-level customer insights and customer-level inventory tracking insights, which reduced the multi-system dependencies and increased the order loading much faster
  • OST (Order Status Tracking) APAC and India - Product managed the development of the OST feature, which connects the X4A platform to the IMPULSE platform (developed by IBM) and brings customer insights, which helped associates perform their analysis on their partners
  • Allbound Partner Management and Partner Commissions: oversaw the platform development and integrated with CRM to enable seamless sync between the partner deals and all bound to create/manage deals and commissions calculated towards the same

Certification

  • Change Management and Dynamics 365, AHA Product Management Certifications, LinkedIn Learning.
  • AWS Cloud, LinkedIn Learning
  • Dynamics 365, Product management and Generative AI, LinkedIn Learning

Hobbies and Interests

  • New Feature Implementation/ Enhancement
  • Product Development

Note

Immediate Joiner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPersonal development programsCompany Culture

Software

JIRA

Confluence

CRM

PRM

Canva

Asana

Smartsheet

Languages

Tamil
Native language
English
Advanced (C1)
C1

Timeline

Change Manager - All India

Ingram Micro
02.2023 - 11.2024

Lead Business Systems Analyst

Freshworks
04.2020 - 11.2022

Business Systems Analyst

Freshworks
01.2019 - 04.2020

Senior CRM Analyst

Freshworks
09.2016 - 01.2019

Help Desk Analyst

Freshworks
09.2014 - 09.2016

Process Associate

Amazon
06.2013 - 08.2014

M.Sc. - Information Technology

SRM Institute of Science and Technology

Bachelor of Science - Computer Science

AM Jain

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BHARATH SRINIVASL4 Change Manager-Digiops