BHARTENDU GAUTAM
Ghaziabad
Summary
Dynamic Senior Technical Lead with extensive experience at Colt Technology Limited, excelling in SDH, DWDM, OTN and Ethernet networks. Proven track record in enhancing operational efficiency and customer satisfaction through strategic fault management and team mentorship. Adept at root cause analysis and fostering collaboration, driving significant improvements in service delivery and team performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Technical Lead-Incident Management
Colt Technology Limited
07.2016 - Current
- Lead troubleshooting for SDH, Ethernet & DWDM networks, improving uptime & customer satisfaction.
- Collaborated with engineering, planning teams to resolve complex software/hardware faults across the transmission network.
- Maintained and optimized LDN DWDM network operations with robust documentation & process standardization.
- Acted as Single Point of Contact (SPOC) for Asia Network Operations, ensuring smooth communication with regional teams and customers.
- Drove service restorations and proactive monitoring initiatives that minimized downtime.
- Generated additional $34K in revenue in 2024 by optimizing fault management, rerouting and enabling faster customer service activations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Senior Executive – GTN (Cable & Wireless)
Vodafone India Services Pvt. Limited
06.2014 - 07.2016
- Resolved escalated faults on SDH, DWDM, OTN, ASON & MPLS-TP circuits.
- Performed service migrations, ring cutovers & throughput troubleshooting.
- Cross-functional teamwork, Coordination with planning, NOC and field teams for identifying the root cause and solution.
- Analyzed, troubleshot and enhanced network performance to drive efficiency.
Fault Mgmt. Transport Lead
Reliance Communication Limited & ERICSSON GLOBAL INDIA LTD
12.2007 - 06.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed provisioning, alarm monitoring & traffic rerouting for SDH, DWDM & OTN.
- Led root cause analysis across multi-vendor platforms.
- Executed large-scale cutovers and service restorations.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Dr Babasaheb Ambedkar Marathwada University
Aurangabad05-2007
ISC - PCM
Magadh University
Patna, Bihar02-2003
10th(Matriculation) -
B.S.E.B
Patna,Bihar02-2001
Skills
- Core Technologies: SDH, DWDM, OTN, Carrier Ethernet, MPLS-TP
- Protocols & Standards: MEF (E-LINE, E-LAN, E-TREE, ERP), ASON, SNMP
- Tools: Siebel, Remedy, XNG, ARM, Ops console, NED, Cramer, Mori
- NMS: Preside, MV38/36, Aspen, Planet Operate, OneControl
- Platforms: Ciena 6500, Infinera, Adva, Nortel, Atrica, Accedian, Overture, Cyan, Nokia, Huawei, Alcatel, Lucent, Marconi, Tellabs,
- Leadership & Mentoring: Team leadership, mentoring, delegation, team building
- Technical Excellence: Issue troubleshooting, technical analysis, equipment management
- Operational Efficiency: Task prioritization, multitasking, time management, organizational skills
- Problem Solving & Decision Making: Root cause analysis, proactive resolution, strategic decision-making
- Collaboration & Communication: Teamwork, active listening, customer communication & relations
- Professional Attributes: Self-motivation, adaptability, continuous learning
Accomplishments
- 4× ACE Award winner for resolving critical faults.
- Recognized as Mega Star Performer during GTN transition project (UK).
- Consistently received Pat on the Back awards for customer-centric solutions.
- Led successful 3-month UK transition assignment for GTN Project.
- Most Promoter received from the customer, which helps to achieve the team/Colt NES.
- Multiple Inspire awards received from the Account manager, Director of Colt for resolving complex escalated faults, Reroute of customer link almost in no time
- Generated additional $34K in revenue in 2024 by optimizing fault management, rerouting and enabling faster customer service activations.
Certification
ITIL
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Senior Technical Lead-Incident Management
Colt Technology Limited
07.2016 - Current
Senior Executive – GTN (Cable & Wireless)
Vodafone India Services Pvt. Limited
06.2014 - 07.2016
Fault Mgmt. Transport Lead
Reliance Communication Limited & ERICSSON GLOBAL INDIA LTD
12.2007 - 06.2014
Bachelor of Engineering - Electronics And Communication Engineering
Dr Babasaheb Ambedkar Marathwada University
ISC - PCM
Magadh University
10th(Matriculation) -
B.S.E.B
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