Bhavesh Baldaniya
Gandhinagar
Summary
Knowledgeable Sr Operation Engineer brings expertise in project management and design. Understands challenges of today's businesses in meeting industry demands with cost-effective strategies. Well-versed in trends in machinery and methods.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Sr Operation Engineer
FINTECH GLOBAL CENTER
10.2017 - 04.2024
- As a core Team member responsible to manage day to day operation & products environments for hosted clients across globally in different time zones.
- Proven expertise in managing, troubleshooting desktop, Web and Cloud Applications.
- Worked closely with engineering and product teams to escalate and resolve complex technical issues, contributing to several product improvements based on customer feedback
- Responds to Emails, Vendor Incidents within defined SLAs and in committed timelines, Ensure incidents are solved in and timely raise out to Engineering team when necessary.
- Installing and configuring software, hardware and networks.
- Experience working with log searching, monitoring, and analyzing machine-generated data via Web-style interface or similar tools
- Front-end troubleshooting skills and understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
- Monitored and optimized production processes to increase throughput and improve quality.
- Demonstrated technical competence with database skills, with expertise to write and update SQL queries with ease
- Work with Vendor & Data providers Teams Like AWS, Microsoft, Google, Thomson Reuters, TP Icap, Refinitiv for resolution of issues
Sr. QA Support Engineer
The Beast Apps India Pvt Ltd (Formerly, VYAPAR - VCM Partners)
05.2015 - 10.2017
- Provide product support to UK/US base client over email/chat/phone
- Ticket Management using Freshdesk
- Monitoring system using Grafana
- Product manual Testing, Bug Reporting & Follow-up
- Tested new software and hardware prior to deployment
- Diagnosed and troubleshot hardware, software and network issues
- Responded to customer inquiries and provided technical assistance over phone and in person
Technical Support Specialist
Tectona Softsolutions Pvt. Ltd.
02.2010 - 05.2015
- Installation and Setup on client location on premise as well as using remote desktop tools
- Configuring firewall on client premises and setting up internet with content filtering
- Managing Tickets using NocDesk for client ticket handling
- Daily reporting for open issue
- Work closely with cross-functional teams, including designers, product managers, and QA engineers
- Coordination with Support Team.
Education
Master of Computer Applications - MCA - Computer Programming
Bhavnagar University
07.2006
Bachelor of Business Administration - BBA - Marketing
Bhavnagar University
05.2002
Skills
- Operations Management
- Cross-Functional Collaboration
- System Administration (Windows / Linux)
- Monitoring tools
- Application support
- Root Cause Analysis
Certification
- Administration: GSuite, Offic365
- Database : MSSQL, MYSQL
- Cloud: AWS, Azure
- Monitoring Tools: Grafana, Cloudwatch
- OS: Windows, Linux
Languages
English
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Sr Operation Engineer
FINTECH GLOBAL CENTER
10.2017 - 04.2024
Sr. QA Support Engineer
The Beast Apps India Pvt Ltd (Formerly, VYAPAR - VCM Partners)
05.2015 - 10.2017
Technical Support Specialist
Tectona Softsolutions Pvt. Ltd.
02.2010 - 05.2015
Master of Computer Applications - MCA - Computer Programming
Bhavnagar University
Bachelor of Business Administration - BBA - Marketing
Bhavnagar University
Availability
IMMEDIATE JOINER
Personal Information
Title: SR OPERATION ENGINEER
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