Bhavika Barde
Nagaur
Summary
Accomplished Customer Relationship Manager with a proven track record at Om Shivam Buildcon Pvt. Ltd, enhancing customer satisfaction and retention by leveraging CRM software proficiency and exceptional customer relations skills. Achieved notable success in inter-department collaboration and account management, driving significant improvements in client loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Customer Relationship Manager
Om Shivam Buildcon Pvt. Ltd
Nagpur
09.2019 - Current
- CRM is the entire process after the sales of commercial / residential property :
- Attending Clients for various process of CRM related work, attending Bankers for technical visits, for APF, for work Progress and for disbursement formalities.
- Handle client queries and reverting via phone, email and in person meetings.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Coordinating with site engineers for work progress and updating the same to the customer.
- Managing customer till possession, solving all the customer queries.
- Coordinating with Accounts teams regularly with regards to payment clearance and customer account reconciliation.
- At the time of possession, proper documents are taken care i.e. Possession, Declaration, handover keys, feedback form, process for Individual Apartment Deed as early as possible
- Sending mails to customer and intimate about possession process, formalities and possession date, handover the smooth process of possession, coordinate with client for satisfied service and get positive review on social media and website
- Taking care of all the pre and post responsibility- Once the initial booking payment is received, takes charge of the client till possession without involving the Sales Team.
- Escalated critical customer issues to the supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional
- Service and building report with clients.
- Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Managed customer relations on ongoing basis to maximize customer retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
Customer Service Executive
Ashtavinayak Developers
Nagaur
01.2017 - 07.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to the supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
MBA - Finance And Marketing
NAGPUR UNIVERSITY
Nagaur, India07.2013
Skills
- Customer Relations
- Research and due diligence
- Training and mentoring
- Inter-department collaboration
- CRM software proficiency
- Sales proficiency
- Account Management
Timeline
Customer Relationship Manager
Om Shivam Buildcon Pvt. Ltd
09.2019 - Current
Customer Service Executive
Ashtavinayak Developers
01.2017 - 07.2017
MBA - Finance And Marketing
NAGPUR UNIVERSITY