Watching movies
Bhavna Muttreja
Process Analyst
Pune,MH
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Process Associate
Gallagher
pune, maharashtra
06.2021 - Current
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Developed and executed plans to monitor standard process adherence.
- Determined and recommended methods to address improvement opportunities.
Senior Associate
concentrix
pune, maharashtra
02.2019 - 04.2021
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Customer Support Executive
axis bank digital circle
bangalore, karnataka
01.2017 - 03.2018
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
Customer Support Executive
archies packaging
pune, maharashtra
11.2013 - 01.2017
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Listened to customers' questions and concerns to provide answers or responses.
Education
Bachelor of Science - Information Technology
G.H.Raisoni College of Engineering
Nagpur 07.2009 - 07.2013
HSC -
St.Joseph's Convent Senior Secondary School
Jabalpur 06.2008 - 07.2009
Skills
Teambuilding
Interests
Reading novels
Timeline
Process Associate
Gallagher
06.2021 - Current
Senior Associate
concentrix
02.2019 - 04.2021
Customer Support Executive
axis bank digital circle
01.2017 - 03.2018
Customer Support Executive
archies packaging
11.2013 - 01.2017
Bachelor of Science - Information Technology
G.H.Raisoni College of Engineering
07.2009 - 07.2013
HSC -
St.Joseph's Convent Senior Secondary School
06.2008 - 07.2009