BHAVYA KAURA
Hospitality
Bengaluru,KA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
General Manager
ITC Hotels - Fortune Park JP Celestial
12.2023 - Current
- Awarded as Best Turnaround Hotel of the Year for 2024-25 in ITC Hotels Spotlight Awards.
- 30% jump in total revenue and 35% jump in GOP as compared to 2023-24.
- 15% Jump in RGI
- 15% Jump in NPS
- Achieved a 90% in the Brand Audit Score.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Park Plaza
04.2021 - Current
- Achieved 12 % growth in GOP by improving Top Line
- 41% growth in GRI Score ( 48 to 89 )
- Reduced Staff Attrition level from 30 % to 5%
- Stakeholder Management
Resident Manager
Four Points by Sheraton
04.2019 - 03.2021
- Achieved 15% growth in Revenue, contributing 10% increase in GOP
- 30% growth in guest satisfaction scores ( 49 to 70 ITR )
- Quarterly Audits for BSA, GFSA & Security for continuous improvement
- Introduced two processes in year and ensured compliance on same
- Had worked as Capacity of Marriott Brand Champion, ensuring all departments are Brand Compliance.
- Have strong hold on One Yield, Empower, Guest Voice, Marriott Bonvoy and Benefits
Hotel Manager
Four Points by Sheraton
05.2018 - 03.2019
- Achieved 8% growth in GOP from previous year.
- 10% reduction in staff attrition ( 40% to 30%)
- Achieved ITR score of 75 on GSS
Room Division Manager
Four Points by Sheraton
07.2016 - 04.2018
- Prepared Rooms Budget Revenue & Expense.
- Revenue Maximization through yield management
- Starwood to Marriott System Integration
Front Office Manager
Four Points by Sheraton
06.2014 - 06.2016
- Hotel Starwood Champion
- Prepared departmental SOP's as per Starwood Brand Standard
- Introduced Guest Recognition Program.
Duty Manager
The Grand Bhagwati
02.2012 - 06.2014
- Achieved YOY Guest Satisfaction Scores
- Achieved YOY financial targets.
- Handled Manager on Duty Shifts
Front Office Executive
ITC Windsor
07.2008 - 01.2012
- Participate in the development and implementation of strategies for Front Office Department
- Resolve Guest Complaints.
- Manage Duty Roster for the Department
- Prepare and analyze reports in order to develop an informative database for decision making.
Education
Bachelor of Hotel Management -
Welcomgroup Graduate School of Hotel Administration
04.2004 - 06.2008
Skills
Yield Management
Revenue Management
Budgeting
Financial Management
Rate Management
Operations management
Business development
Advertising and marketing
Customer relationship management
Team leadership
Project management
Custom Section
Facebook marketing through geotargeting for lead generation., Festivals and Special package promotion through Instagram & Facebook., 6 posts in a week, 24 posts in a month, Environmental Responsibility, Philanthropic Responsibility, Awarded as Employee Exemplary Performance Award for the year 2017 by C & C Alpha Group with cash prize of 5000 USD.
Timeline
General Manager
ITC Hotels - Fortune Park JP Celestial
12.2023 - Current
General Manager
Park Plaza
04.2021 - Current
Resident Manager
Four Points by Sheraton
04.2019 - 03.2021
Hotel Manager
Four Points by Sheraton
05.2018 - 03.2019
Room Division Manager
Four Points by Sheraton
07.2016 - 04.2018
Front Office Manager
Four Points by Sheraton
06.2014 - 06.2016
Duty Manager
The Grand Bhagwati
02.2012 - 06.2014
Front Office Executive
ITC Windsor
07.2008 - 01.2012
Bachelor of Hotel Management -
Welcomgroup Graduate School of Hotel Administration
04.2004 - 06.2008