Bhavya Voddaboina
Hyderabad
Summary
Accomplished Senior Process Associate at Accenture with expertise in content review and technical support. Successfully mentored junior associates, enhancing teamwork and skill development. Developed training materials, improving onboarding efficiency by 20%. Proficient in process adherence and time management, ensuring quality standards and client satisfaction.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Senior Process Associate
Accenture
Hyderabad
01.2019 - Current
- Review content of the advertisement as per Google Ad words policy. Supporting advertisers/customers (client) in raising tickets and creating/updating request via emails and chats.
- Expertise in client engagement and assisting them with troubleshooting & technical issues, conducting queries and consequently resolving the issues and concerns of clients.
- To adhere to quality standards, regulatory requirements and company policies.
- Resolve tickets via cases tool as per policies with in TAT.
- Mentored junior associates to foster skill development and teamwork.
- Developed training materials for onboarding new team members.
- Reviewed chatgpt responses, verifying the content is clear for the users.
Education
Bachelor of Science - Mathematics Statistics Computer Science
St.Anns Degree College For Women
Hyderabad , India 06.2014 - 04.2017
Intermediate - Mathematics Physics Chemistry
Frobel's Junior College
06.2012 - 03.2014
Frobel's Garden High School
Hyderabad , India Skills
- Content review
- Ticket resolution
- Technical support
- Process adherence
- Time management
- Team work
Timeline
Senior Process Associate
Accenture
01.2019 - Current
Bachelor of Science - Mathematics Statistics Computer Science
St.Anns Degree College For Women
06.2014 - 04.2017
Intermediate - Mathematics Physics Chemistry
Frobel's Junior College
06.2012 - 03.2014
Frobel's Garden High School