BHAWNA KAKKAR
Gurgaon
Summary
Relationship Manager with over 6+ years of experience in the financial services industry, recognized for exceptional performance and service delivery. Currently managing CV Inventory Funding business at HDFC Bank Ltd in Delhi NCR, driving client satisfaction and operational efficiency. Proven track record of building strong client relationships and achieving business objectives.
Overview
7
7
years of professional experience
Work History
Relationship Manager (Deputy Manager)
HDFC Bank Ltd.
Gurugram
02.2022 - Current
- Oversaw CV inventory funding business across Delhi NCR and Haryana regions.
- Managed 30+ dealers with total exposure exceeding 800 crores.
- Conducted cross-selling of products, including fixed deposits and new accounts.
- Developed business by identifying and penetrating prospective customers.
- Established professional relationships with dealers and supporting staff.
- Monitored sales team performance, providing training to achieve targets.
- Handled daily, monthly, and quarterly transactions for dealers, including sales data and stock audits.
- Resolved customer complaints efficiently and effectively.
Sales Officer
HDB Financial Services
Gurgaon
07.2019 - 01.2022
- Developed sales training programs focused on improving team performance and addressing specific needs.
- Utilized CRM software and various sales tools to enhance operational efficiency.
- Kept detailed records of customer interactions, complaints, and feedback to improve services.
- Cultivated strong client relationships through exceptional customer service and proactive issue resolution.
- Acquired in-depth knowledge of company products and industry trends to support sales strategies and presentations.
Education
MCOM - Post Graduation
Guru Jambeshwar University
Hisar, HR01.2019
B.COM - Accounting
Kurukshetra University
Hisar, HR01.2016
12th - Commerce
Army Public School
Hisar01.2013
10th -
Army Public School
Hisar01.2011
Skills
- Energetic and hardworking
- Effective communication
- Sales and marketing strategy
- Business development
- Team collaboration
Accomplishments
- Got promoted from Sales officer to Deputy Manager in same organization.
- Gold Award, Won Gold Award being Top Performer in Year 2025.
- Silver Award, Won Silver Award in Year 2023 & 2024.
Hobbies and Interests
- Sketching
- Watching Movies
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Relationship Manager (Deputy Manager)
HDFC Bank Ltd.
02.2022 - Current
Sales Officer
HDB Financial Services
07.2019 - 01.2022
MCOM - Post Graduation
Guru Jambeshwar University
B.COM - Accounting
Kurukshetra University
12th - Commerce
Army Public School
10th -
Army Public School