Bhiky Sharma
Kolkata
Summary
Dynamic sales leader with a proven track record at Vodafone Idea Limited, excelling in corporate sales and customer service. Skilled in data analysis and team management, I have successfully developed strategic plans that enhanced operational efficiency and boosted revenue. Adept at fostering client relationships and driving sales through effective cross-selling techniques. Professional sales executive with several years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
10
10
years of professional experience
Work History
Sales Lead
One97 communications
Kolkata
06.2025 - 08.2025
- Led sales team to achieve targets through effective strategy implementation.
- Developed training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Fostered strong client relationships through regular communication and support.
- Conducted performance evaluations to ensure alignment with company goals.
- Mentored junior sales staff on best practices and effective selling techniques.
- Provided training sessions for new employees on sales techniques, procedures.
- Maintained attractive merchandise displays to maximize purchases.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
Demand Manager
Oyo hotels & homes pvt ltd
Kolkata
10.2024 - 06.2025
- Analyzed demand trends to optimize inventory levels across multiple properties.
- Collaborated with cross-functional teams to align pricing strategies with market conditions.
- Led regular meetings to discuss demand forecasts and align operational strategies across departments.
- Collaborated with senior management team members regarding budgeting decisions related to purchasing materials needed for production runs based on projected demands.
- Delivered presentations at managerial and executive meetings to communicate project results, gather support for new objectives and receive budgetary approval for emerging strategies.
- Created reports to analyze forecast accuracy and identify areas of improvement.
- Developed models using statistical methods for forecasting seasonal variations in demand patterns across multiple channels, customers, products, geographies .
- Developed strategic sales plans to increase hotel occupancy and revenue.
- Cultivated relationships with corporate clients to enhance repeat business opportunities.
- Conducted market research to identify trends and adjust pricing strategies.
- Managed client inquiries, providing timely responses and tailored solutions for their needs.
Store Manager
Reliance Retail Limited
03.2023 - 09.2024
- Managed daily store operations, ensuring efficient workflow and optimal customer flow.
- Driving sales, achieving targets, and implementing strategies to boost revenue.
- Experience with sales promotions, discounts, and customer loyalty programs.
- Experience with cross-selling and upselling techniques.
- Ability to analyze sales data and identify trends.
- Ensuring excellent customer service, resolving customer complaints, and maintaining a positive customer experience.
- Experience with customer feedback systems and initiatives to improve customer satisfaction.
- Experience with team management, delegation, and performance evaluation.
- Experience with staff scheduling and ensuring optimal staffing levels.
Postpaid individuals & Corporate sales or service executive
Vodafone Idea Limited
01.2019 - 01.2022
- Led cross-functional teams to enhance service delivery and customer satisfaction.
- Developed strategic plans to improve operational efficiency and reduce costs.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created reports summarizing progress against organizational goals and objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Prepaid sales executive in shop or market
Idea Cellular Limited
01.2016 - 01.2018
- Conducted market research to identify new sales opportunities and trends.
- Collaborated with marketing teams to create promotional materials and campaigns.
Education
B.Com - Accounting and Finance
Calcutta University
Sammilani Mahavidyalaya01.2015
Higher Secondary - Commerce
W.B.C.H.S.E
Gobindapur Ratneswar High School01-2013
Skills
- Corporate sales
- Customer service
- Data analysis
- Interpersonal skills
- Manage people
- Sales
- Leadership
- Sales management
- Problem solving
- Teamwork
- Sales strategy
- Market analysis
- Performance evaluation
- Team training
- Cross-selling techniques
- Demand forecasting
- Revenue management
- Staff management
- E-commerce knowledge
- Sales follow-up
- Cold calling
Languages
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 08/20/95
- Nationality: Indian
- Driving License: WB9520210008480
Id Number
488187686589
Timeline
Sales Lead
One97 communications
06.2025 - 08.2025
Demand Manager
Oyo hotels & homes pvt ltd
10.2024 - 06.2025
Store Manager
Reliance Retail Limited
03.2023 - 09.2024
Postpaid individuals & Corporate sales or service executive
Vodafone Idea Limited
01.2019 - 01.2022
Prepaid sales executive in shop or market
Idea Cellular Limited
01.2016 - 01.2018
B.Com - Accounting and Finance
Calcutta University
Higher Secondary - Commerce
W.B.C.H.S.E