Bhoopathi Saiteja
Hyderabad
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
I have trained in Oracle HCM Fusion as a techno Functional consultant. Knowledge in Designing, Preparation, Deployment, Testing and Implementation of Oracle Fusion HCM Application.
*Completed Oracle HCM Training from TrioTech Software Solutions.
Overview
7
7
years of professional experience
Work History
Sr Officer - Customer Services
Agro Tech Foods Limited
11.2023 - Current
- Handling customer queries through calls & Mails.
- Follow up with sales team for status of product complaints and Retailers F&F Settlement.
- Preparing Presentation regarding product complaints for every Month.
- Presenting the Daily Factory Report to the Boards.
- Maintaining daily Tracker to check complaint status.
- Solving the Stock related issues for retailers & wholesalers.
- Collecting Production data from factories and sending report to ILT.
- Maintaining regular followup with Sales team to close product complaint.
Sr Phone Banking Officer
ICICI Bank
Hyderabad
08.2019 - 10.2023
- Responsible for Chat Officer & Email Processing
- Solving the issues raised by ICICI customers by coordinating with other teams
- Handling Chats for Retail Liabilities to resolving Queries of the Customers
- Utilized problem-solving skills to identify customer issues quickly and accurately.
- Complied with all relevant regulations pertaining to bank operations.
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
- Verified customer identity before providing any confidential information over the phone.
- Navigated multiple computer systems and applications and utilized search tools to find customer information.
- Provided guidance and advice on proper use of equipment associated with specific processes.
Relationship Executive
Shriram Transport Finance company Ltd
08.2017 - 06.2019
- Assisted customers by offering finance on four wheeler and above vehicles (Passenger and Private vehicles, Commercial vehicles
- Made recommendations for customers considering various loans like land mortgage, top up loans on previous loans Diesel cards Managed in-person over-the-phone and face to face inquiries in a timely manner for collection of Emi’s.
Education
MBA - Human Resources Management
PGRRCDE
Hyderabad 04-2023
Nizam Degree and PG College
01.2017
Keshav Memorial JR College
01.2014
Saraswathi model high school
01.2012
Skills
>Core HR
>Absence Management
>Global Payroll
Technical Skills :
- Sandbox
- Data Loaders
- Creation of Organizational and Workforce Structures
- DFF's & KFF's and custom value sets
- Creating Core HR, Absences Reports, Payroll and End User Transactions
- Absence Management
- User Account Management
- Role Management
- Roles Based Access Control
- Configuration of Workforce Structures
- Reference Data Sets
- Roles Based Access Control
- Configuration of Workforce Structures
- Reference Data Sets
- Roles Based Access Control
- Configuration of Workforce Structures
- Reference Data Sets
Personal Information
- Father's Name: Bhoopathi Venkatesh
- Date of Birth: 09/11/95
- Gender: Male
- Marital Status: Single
Personal competencies
- Optimistic
- Organizer
- Quick learner
- Hardworking
- Smart worker
- Ability to learn new things
Languages
- English
- Telugu
- Hindi
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Sr Officer - Customer Services
Agro Tech Foods Limited
11.2023 - Current
Sr Phone Banking Officer
ICICI Bank
08.2019 - 10.2023
Relationship Executive
Shriram Transport Finance company Ltd
08.2017 - 06.2019
MBA - Human Resources Management
PGRRCDE
Nizam Degree and PG College
Keshav Memorial JR College
Saraswathi model high school
Similar Profiles
Suresh Kumar PiridiSuresh Kumar Piridi
Territory Sales Executive at Marico LimitedTerritory Sales Executive at Marico Limited
N. RAMACHANDRANN. RAMACHANDRAN
SALES OFFICER at AGRO TECH FOODS LTDSALES OFFICER at AGRO TECH FOODS LTD
AKASH AKASH null
Purchase officer at Agro Tech Foods LtdPurchase officer at Agro Tech Foods Ltd