Bhushan S
Bangalore
Summary
Seeking for an opportunity to provide high standard and utilize my experience in the organization that offers best challenging and competitive environment towards professional growth and advancement while being resourceful.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr Manager
Empower
01.2017 - Current
- Spearheaded high-performing teams in fast-paced environments, driving motivation, and support to achieve exceptional results
- Proven experience in collaborative team settings, with notable success in Money In, Money Out Implementation, and Resolutions
- Successfully managed the Money In team, overseeing 5 subprocesses and driving productivity, accuracy, and efficiency
- Developed and implemented career development plans for direct reports, fostering growth and talent advancement
- Managed data collection and analysis to inform metrics and measure productivity, accuracy, and efficiency
- Collaborated with cross-functional teams to enhance proprietary tools and systems, driving process improvements and operational excellence
- Partnered with transitions teams to review and refine Statements of Work (SOWs), ensuring seamless service delivery
- Contributed to the organization's hiring process, identifying and recruiting top talent to drive business growth
- Oversaw employee performance issues, providing guidance and support to ensure exceptional team performance
- Collaborated with Capacity Planning teams to assess FTE requirements across Payroll functions, informing strategic resource allocation
- Worked as Lead Specialist for Resolution Team in year 2020
- Served as a Quality Reviewer, providing expert oversight on complex process migrations for the Resolution team, ensuring seamless transitions and high-quality outcomes
- Collaborated with the management team to update Standard Operating Procedures (SOPs) in accordance with current protocols, driving process adherence and consistency
- Leveraged subject matter expertise to assist the team in resolving process-related queries, promoting a culture of knowledge sharing and collaboration
- Developed and implemented checklists and cheat sheets to enhance the quality and efficiency of new hires, streamlining the onboarding process
- Contributed to system enhancements by providing innovative ideas related to stock funds, driving process improvements and operational efficiency
- Spearheaded migrations, transitioning work from Prudential and Mass Mutual platforms to Empower, and successfully relocating multiple activities from onshore to India
- Implemented Office 365 integration, developing a semi-automated HR recruitment process that increased efficiency and reduced manual labor
- Designed and deployed a customized MS SharePoint site, centralizing documents related to metrics, performance, and confidential data
- Created VBA macros for in-house use and other verticals, establishing a robust work assignment mechanism
- Developed a Power BI dashboard for the Payroll Services Team, enhancing data visualization and insights
- Currently leading a NIGO analysis project aimed at reducing SR rejection rates
- Conducted a Root Cause Analysis (RCA) processing errors
Process Specialist
Lenovo
10.2015 - 03.2017
- Successfully migrated 30 FTEs' work from China to India while at Lenovo, demonstrating expertise in global process management and relocation
- Managed the entire Order-to-Cash (O2C) process for prominent clients, including Dell and Lenovo, ensuring seamless execution and high-quality deliverables
- Proactively took the initiative to train newly joined associates, fostering a culture of knowledge sharing, collaboration, and team growth
Quality Analyst
Fidelity Investments
07.2010 - 02.2015
- Utilized expertise in resolution processing and quality assurance while working at Fidelity, driving efficient issue resolution and high-quality outcomes
Education
Graduate - BBM
Bangalore University
01.2010
Skills
- Management Skills
- Technical Skills
- Negotiation Skills
- Detail-Oriented
- Problem Solving Skills
- Innovative
- Customer centric
- Time Management Skills
Certification
- Lean Sigma
- Microsoft Power BI Service
- PMP – Course Completed
Languages
English
Kannada
Hindi
Personal Information
- Date of Birth: 01/25/90
- Gender: Male
- Marital Status: Married
Disclaimer
I declare that the information and facts here in above stated are true to the best of my knowledge.
Rewards
- #1 Idea award for 2023 (Switch Program)
- Quarterly EMVP Award 2024 Q1
- VIP Award
- Zero defect awards
- Received multiple EMVP recognitions for creating VBA macros and workflow automations.
Timeline
Sr Manager
Empower
01.2017 - Current
Process Specialist
Lenovo
10.2015 - 03.2017
Quality Analyst
Fidelity Investments
07.2010 - 02.2015
Graduate - BBM
Bangalore University
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