Bidyapati Panda
Kolkata
Summary
As a dedicated and results-oriented team lead, I bring over three years of experience in the BFSI sector and eight years in U.S. health care RCM/medical billing, managing and driving complex projects to success.projects to success. Currently, I lead a talented team of professionals in the UK BFSI process, ensuring seamless delivery of innovative solutions that enhance our clients' operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Process Lead
Tata Consultancy Services
Kolkata
08.2022 - Current
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Coordinated team resources to achieve project goals.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Delegated tasks appropriately according to individual skill sets.
- Identified opportunities for process improvements, implementing changes when required.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Ensured compliance with industry standards and regulations.
- Provided support to junior staff during peak periods of workloads.
- Maintained accurate records of employee attendance and task completion times.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Team Lead
Cognizant
Kolkata
01.2013 - 08.2022
- Monitored team performance against targets, taking corrective action where necessary.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
Customer Service Representative
Aditya Birla Minacs world Wide Ltd
Kolkata
10.2010 - 12.2012
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
Customer Service Specialist
IBM Daksh
Kolkata
09.2009 - 10.2010
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Arts - BA - Economics
Sambalpur University
Odisha08-2008
Skills
- UK BFSI
- BFSI
- US Healthcare
- Medical billing
- Claims processing
- Performance monitoring
- Process improvement
- Transaction reporting
- Process improvement
- Transaction reporting
Certification
CII CF1
Pursuing CII FA1
Timeline
Business Process Lead
Tata Consultancy Services
08.2022 - Current
Team Lead
Cognizant
01.2013 - 08.2022
Customer Service Representative
Aditya Birla Minacs world Wide Ltd
10.2010 - 12.2012
Customer Service Specialist
IBM Daksh
09.2009 - 10.2010
Bachelor of Arts - BA - Economics
Sambalpur University
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
SATYARANJAN DEYSATYARANJAN DEY
Network Engineer at Tata Consultancy ServicesNetwork Engineer at Tata Consultancy Services