Bijoy Saha
Guwahati
Summary
Highly skilled Area Service Manager with proven track record of managing service operations and driving customer satisfaction. Demonstrated strengths in team leadership, problem-solving, and strategic planning. Previous roles have demanded strong relationship-building skills to foster collaboration across teams and enhance service delivery. Successfully implemented improvements to operational processes that increased efficiency and improved customer experience.
Overview
15
15
years of professional experience
Work History
Area Service Manager
Reliance ResQ
Guwahati
09.2023 - Current
- Led a team of service technicians to deliver exceptional customer service, achieving a 95% satisfaction rate and consistently meeting service delivery targets across the region.
Team Leader Manager
Reliance ResQ
Guwahati
11.2016 - 08.2023
- Led a team of 10 technicians in delivering high-quality customer service, achieving a 95% satisfaction rating through effective training and performance management.
Accountant
DR. Oetkar India Pvt. Ltd.
Guwahati
09.2015 - 09.2016
- Managed comprehensive financial reporting processes, ensuring accuracy and compliance with local regulations to support strategic decision-making at DR. Oetkar India Pvt. Ltd.
Telecaller Supervisor
First Source Solution Ltd
Siliguri
06.2013 - 08.2015
- Led a team of telecallers at First Source Solution Ltd, ensuring adherence to performance metrics and achieving an average call resolution rate of over 90%.
MIS Executive
First Flight Courier Limited
Guwahati
04.2012 - 05.2013
Computer Faculty Member
Trident Institute of Corporate Service
Guwahati
02.2010 - 03.2012
Education
High School Diploma -
Saila Bala High School
Kharupetia , DarrangHigh School Diploma -
Mangaldai Commerce College
Mangaldai,DarrangBachelor of Commerce -
Krishna Kanta Handiqui State Open University
GuwahatiSkills
- MS office
- Tally
Languages
Bengali
First Language
Hindi
Advanced (C1)
C1
English
Advanced (C1)
C1
Assamese
Advanced (C1)
C1
Timeline
Area Service Manager
Reliance ResQ
09.2023 - Current
Team Leader Manager
Reliance ResQ
11.2016 - 08.2023
Accountant
DR. Oetkar India Pvt. Ltd.
09.2015 - 09.2016
Telecaller Supervisor
First Source Solution Ltd
06.2013 - 08.2015
MIS Executive
First Flight Courier Limited
04.2012 - 05.2013
Computer Faculty Member
Trident Institute of Corporate Service
02.2010 - 03.2012
High School Diploma -
Saila Bala High School
High School Diploma -
Mangaldai Commerce College
Bachelor of Commerce -
Krishna Kanta Handiqui State Open University
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