KANNAN DURGAPRASAD

• Conducting On the Job Technical & soft skill training to technicians and supervisors at workshop Guiding and Motivating dealership team through regular visits and improve on Business enablers
• Driving Service KRA parameters day to day at workshop Analyze the Non-performing business parameters and devise plan & activities to improve them
• Give insights to team on potential business opportunities and do activity plan to capitalize the same
• Ensuring sufficient fund availability in service account for smooth transaction on parts business
• Monthly Planning & implementing service campaign on remote location
• Ensuring 100% RSA call acceptance from dealers
• Handling Critical customer concerns that are beyond control of Dealer team Provide necessary product inputs to HO team by FOR Report and alert them with critical parts failure for upcoming production batch
• Conducting warranty audit and infra audit at dealership month on month
• Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
• Prepared and implemented strategic growth plans for territory based on company goals and expectations.
• Coordinated staff service meetings to discuss developmental strategy, best practices and process improvements.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• Responsible for After-sales service, Parts and Lube business in assigned territory
• Guiding and Motivating dealership team through regular visits and improve on Business enablers
• Ensure Dealerships are following the Service processes as laid by organization to achieve Customer satisfaction and Happiness Index
• Analyze the Non-performing business parameters and devise plan & activities to improve them
• Give insights to team on potential business opportunities and do activity plan to capitalize the same
• Responsible for Network Expansion by appointing new channel partners that increases vehicle sales, service, parts and lube business Supporting
• New vehicle sales through Ashli Hero program and Mega camps Conducting
• On the Job training to technicians and supervisors at workshop
• Annual planning for service business parameters
• Handling Critical customer concerns that are beyond control of dealer team
• Provide necessary product inputs to PMG team by Vehicle Technical Report and alert them with critical parts failure for upcoming production batch

Taken care of after sales business in the chiller division on high side

Taken care of after sales business in Truck refrigerator division.