Summary
Overview
Work History
Education
Skills
Last Name
First Name
Middle Name
Present Nationality
Training And Professional Development
Education - Madhyamik
Personal Information
Languages
Timeline
Generic
BIJOY THAPA

BIJOY THAPA

Kolkata

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Hub Manager

Big Basket
Kolkata
10.2021 - Current
  • Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
  • Conducted regular staff meetings to ensure team members were informed of changes in policies and procedures.
  • Monitored customer service levels to identify areas of improvement.
  • Created monthly reports on hub performance metrics such as customer satisfaction scores, delivery times, and order accuracy.
  • Resolved customer complaints promptly and professionally.
  • Analyzed data to improve operational efficiency through process automation or technology upgrades.
  • Identified opportunities for cost reduction initiatives while maintaining a high level of customer service.

Operation Controller

Bigbasket
Kolkata
10.2020 - 09.2021

Assistant Operation Controller

Big Basket
Kolkata
04.2019 - 09.2020

Data Entry Operator

Big Basket
Kolkata
04.2018 - 03.2019

Customer Experience Executive

Big Basket
Kolkata
03.2016 - 03.2018

Data Entry Operator

P. N. Writer Corporation

Education

10th (Madhyamik) -

S M Nagar Derozio Smriti Vidyalaya
Maheshtala, Kolkata
03-2009

Skills

  • Operations Management
  • Staff Development
  • Customer Service
  • Employee Recruiting
  • Shift Management
  • Budget Preparation
  • Analytical Skills
  • Teamwork and Collaboration

Last Name

THAPA

First Name

BIJOY

Middle Name

BAHADUR

Present Nationality

Indian

Training And Professional Development

Certificate in Information Technology Application (CITA), 2011, Maheshtala Advanced Youth Computer Training Centre, Maheshtala, West Bengal

Education - Madhyamik

2009, 72.5%, S. M. Nagar Derozio Smriti Vidyalaya, Maheshtala, West Bengal, 143, West Bengal Board of Secondary Education (W.B.B.S.E.)

Personal Information

  • Date of Birth: 25/Mar/92
  • Gender: Male
  • Marital Status: Unmarried
  • Religion: Hinduism

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Nepali
Advanced (C1)
C1

Timeline

Hub Manager

Big Basket
10.2021 - Current

Operation Controller

Bigbasket
10.2020 - 09.2021

Assistant Operation Controller

Big Basket
04.2019 - 09.2020

Data Entry Operator

Big Basket
04.2018 - 03.2019

Customer Experience Executive

Big Basket
03.2016 - 03.2018

Data Entry Operator

P. N. Writer Corporation

10th (Madhyamik) -

S M Nagar Derozio Smriti Vidyalaya

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BIJOY THAPA