Biju Paulose

Successful P&L leader with experience in building and managing scaled global operations in remote/ in-office and hybrid models, managing vendors, clients and establishing good governance and people practices across large operations globally.

• New-Age/ Internet companies, Tech Product companies, Digital Media & Software Product Engineering
• BPO & IT Services - Service Delivery and Practice Management
• Startups (B2C, B2B) and Brand/ Product launch (two regional internet service providers & a business intelligence software company)
• Staffing & HCM (Human Capital Management)
• Advertising & Publishing - Print Media, Digital Media & Content Publishing

• Hands-on leadership in business operations across BPO, IT, Media and Digital/Internet-age companies. Set up and currently heading a profitable, growing, global (India, LATAM, Europe, South Asia), 2,000+ people operation for a Silicon Valley New-Age client across multiple domains, prominently, machine teaching, logistics, digital map making and navigation, independent quality audit (IQA), among others.
• Set up processes and streamlined vendor management operations at Yahoo!'s Global Center of Excellence (CoE) for Outsourced Product Development. Managed a $24+ M budget and successfully scaled-up and supported the outsourced operations from 350 to 700 people.
• Successfully drove a $50-million annual revenue stream through outsourced vendor operations at HP's Consumer division, by managing performance of Tier-1 tech-support vendors across US, India and Philippines. Trained and managed vendor teams of 6K+ people on Up-sell techniques, Product portfolio and Customer management.
• Awarded Area Manager of the Quarter at Dell for Q2, 2007, as well as joint winner of Site Director's award for Q3, 2007, for successfully managing Tech Support Operations/ Delivery.
• Invited as Guest Lecturer/ Speaker, by institutions like Indian Institute of Coal Management and The Indo-American Chamber of Commerce, to speak on various topics in Information Technology.