Bikram Basfor
Guwahati
Summary
Dynamic Regional Collection Manager with proven success at Bajaj Finance Limited, leveraging analytical skills to enhance collections performance. Expert in credit analysis and customer relationship management, I developed strategies that significantly reduced outstanding accounts. A strong leader, I foster teamwork and communication to drive results and achieve targets effectively.
Overview
19
19
years of professional experience
Work History
REGIONAL COLLECTION MANAGER
BAJAJ FINANCE LIMITED
GUWAHATI
11.2024 - Current
- Pursued payment requests on past due accounts, utilizing credit and collection policies and requested cancellations.
- Analyzed financial data such as income statements, balance sheets, cash flow statements. to identify trends impacting collections performance in the region.
- Collaborated with sales teams to ensure timely receipt of payments from customers prior to delivery of goods and services.
- Developed and implemented strategies to reduce outstanding accounts receivable balances within the region.
- Provided guidance and training on best practices in accounts receivable management to new team members or other departments within the organization.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Negotiated credit extensions and waivers when necessary.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Conducted regular meetings with clients to discuss account status and review payment plans as needed.
Cluster Collection Manager
Annapurna Finance Pvt. Ltd
01.2023 - Current
- Responsible for Collections efficiency bucket wise (0-Write off) DPD Portfolio Cases
- Monitoring and driving the team for daily collections targets
- Person visit to resolve all DPD Cases and other Problematic cases of my assigned locations
- Tracking cash deposition of Collection Executive and branch on daily basis
- Recruiting of Collection Officers wherever require in lower Assam
- Weekly Target review of collection executive and branch Manager of Lower Assam
Sr. Business Development Manager (Agency Partner Channel)
Max Life Insurance Co. Ltd
01.2022 - 01.2023
- Manage a team of 10-12 Business Associate on daily basis to meet or exceed business goals
- Assist / Support Business Associate with activity management and review their performance a weekly basis
- Identify skill gaps and assist on joint calls with team members (both Business Associate and Advisor)
- Resolve all customer issues and ensure to provide outstanding customer services
- Conduct performance evaluation of team members (both Business Associate and Advisor)
- Provide feedback for improvements
- Ensure Business Associate and Advisor recruitment, promotion, retention and termination activities are done as per plan
- Ensure location's customers Retention and persistence standards and activities are managed as per plan
Branch Manager
Shriram Transport Finance Co. Ltd
11.2010 - 01.2022
- Responsible for handling an on Sales Team & collection team of vehicle loan
- Team of Sales will be responsible quality funding and quality service after funded
- Team of Sales will be responsible cross selling like life insurance, FD, RD, TYRE LOAN, Business loan, fuel loan etc
- Team of Sales will be responsible collection of customer installments
- Monitor the day to day activity, planning & execution of branch team
- Maintain & Engage with signed up corporate for business improvement & development
- People Management- Handle a small team of Relationship Officers and get them to perform and deliver at their best
Collection Officer
HDFC Credit Card Debt Collection (ADFC Pvt Ltd)
02.2008 - 10.2010
- Responsible for handling HDFC credit card debt collection recovery by telecalling
- Responsible for handling collection agency to fulfill the target allotted by the company
- Assist / Support collection executive with activity management and review their performance a weekly basis
- Help and motivate to get higher incentive by fulfilling contest criteria
Agency Collection Supervisor
Telenor Limited
01.2006 - 02.2008
- Responsible for handling collection agency to fulfill the target allotted by the company
- Responsible for field visit with collection executive to fulfill his allots target
- Assist / Support collection executive with activity management and review their performance a weekly basis
- Help and motivate to get higher incentive by fulfilling contest criteria
Education
H.S. -
Dispur College
DISPUR COLLECGEH.S.L.C -
Pub-Guwahati Night Govt. High School
GUWHATIAB.com -
IEC University
HIMACHAL PRADESHSkills
- Teamwork
- Leadership
- Communication
- Listening
- Analytical Skills
- Problem-Solving
- Customer Relationship Management
- Credit Analysis
- Documentation
- Relationship Management
Personal Information
- Date of Birth: 03/16/83
- Marital Status: Married
Languages
- English
- Assamese
- Hindi
- Bhojpuri
Hobbies and Interests
- Book Reading
- Music
Achievements And Awards
- One Promotion HDFC Credit Card Tele Caller (Debt Recovery under ADFC Pvt Ltd)
- 3 Promotions Shriram Transport Finance Co. Ltd
- Pan India Topper Award in Max Life Insurance within 2 Months
- Shriram Transport Finance Co. Ltd Zone Topper Award for Debt Recovery
Information Technology Skills - Operating Systems
- MS Office
- Excel
- PowerPoint
Accomplishments
- Best Hard Bucket Recovery Manager Award for the Year 2018
- Best Regional Manager Bucket 2 Unsecured Loan Award for the Month of Dec 2024
- Best Regional Manager Bucket 2 Unsecured Loan Award for the Month of January 2025
- Best Regional Manager Bucket 2 Unsecured Loan Award for the month of February 2025
- Best Regional Manager Bucket 2 Unsecured Loan Award for the month of March 2025
Timeline
REGIONAL COLLECTION MANAGER
BAJAJ FINANCE LIMITED
11.2024 - Current
Cluster Collection Manager
Annapurna Finance Pvt. Ltd
01.2023 - Current
Sr. Business Development Manager (Agency Partner Channel)
Max Life Insurance Co. Ltd
01.2022 - 01.2023
Branch Manager
Shriram Transport Finance Co. Ltd
11.2010 - 01.2022
Collection Officer
HDFC Credit Card Debt Collection (ADFC Pvt Ltd)
02.2008 - 10.2010
Agency Collection Supervisor
Telenor Limited
01.2006 - 02.2008
H.S. -
Dispur College
H.S.L.C -
Pub-Guwahati Night Govt. High School
B.com -
IEC University
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