Binayak Jena

Managing a portfolio of 20 clients contributing to an Annual Recurring Revenue of $2.16 M across multiple industry verticals

• Improved portfolio performance by 5% increase in ARR, ensuring zero churn by achieving 100% renewal targets for this quarter
• Boosted major KPIs- consumption and adoption by 15% across multiple social channels by improving users' platform activity
• Gathered deep understanding on customer needs & tied them to specific use cases, product features & benefits
• Tracked customers' data & insights on product implementation to maximize value realization via training & business reviews
• Acted as customer advocate and helped engineering team with feedback to identify, design and develop new features

Complied market research, competition intelligence, solution proposals & technical know-how as part of RFP responses with a win rate ~25%

• Part of six member team to win RFP (~ $600K) which involved revamping their entire product platform
• Assisted team in compiling a detailed PRD highlighting problems, users, features & performance metrics
• Defined new business user personas and created equivalent customer journey maps to determine new UI workflows
• Assisted development team in understanding product requirements, technical feasibility and User Acceptance Testing