Bishal Sen
Kolkata
Summary
Adaptable professional with a strong background in customer support and operations. Known for effective communication and relationship management, committed to improving service delivery and enhancing client experiences.
Overview
3
3
years of professional experience
Work History
Relationship Manager
Everestfleet Private Limited Company
Kolkata
08.2024 - Current
- Developed strong relationships through regular communication and engagement.
- Providing satisfactory level support to the drivers for better earnings.
- Collaborated with internal teams to resolve drivers issues effectively.
- Analyzed drivers feedback to improve service delivery and responsiveness.
- Maintained accurate records of drivers interactions in CRM systems.
Operations Assistant
Amplify Cleantech Solutions Private Limited
Kolkata
04.2024 - 08.2024
- Coordinated daily tasks to ensure smooth charging operation.
- Coordinate with team to solve charging related issues.
- Organized documentation for compliance and regulatory requirements.
- Maintained communication with vendors regarding product availability.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
Business Development Executive
Infytel Corporation
Kolkata
03.2023 - 04.2024
- Conducted market research to identify new business opportunities and client needs.
- Managed client relationships to ensure satisfaction and retention of key accounts.
- Utilized CRM systems to track leads and manage sales pipeline efficiently.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
Education
MBA - Marketing
Himalayan Garhwal University
Uttarakhand01-2020
BBA - Commerce
Maulana Abul Kalam Azad University of Technology
Kolkata01-2016
Skills
- Customer engagement
- Service improvement
- Collaboration skills
- Relationship building and management
- Effective communication
- Adaptability
Languages
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Bengali
Proficient (C2)
C2
Timeline
Relationship Manager
Everestfleet Private Limited Company
08.2024 - Current
Operations Assistant
Amplify Cleantech Solutions Private Limited
04.2024 - 08.2024
Business Development Executive
Infytel Corporation
03.2023 - 04.2024
MBA - Marketing
Himalayan Garhwal University
BBA - Commerce
Maulana Abul Kalam Azad University of Technology