Santosh Khoirom
SALES MANAGER
Imphal
Summary
Relationship management specialist skilled in client engagement, conflict resolution, and strategic planning. Focused on driving results through collaboration and effective communication. Excels in building lasting partnerships and adapting to evolving client needs.
Overview
1
1
Language
2
2
Certifications
16
16
years of professional experience
Work History
Relationship Manager
Axis Bank Ltd
08.2021 - Current
- Identified and developed new markets for products or services
- Provide technical support for customers when needed, answering questions about product features and capabilities
- Provided guidance on loan terms, interest rates, loan amount and repayment options
- Coordinated with legal teams regarding contract documents required for closing a loan agreement.
- Reviewed loan application for accuracy and completeness prior to submission for underwriting approval.
- Bharat Banking
Relationship Manager
Hdfc Bank Ltd
02.2014 - 08.2021
- Developed relationships with customers to ensure satisfaction with services provided.
- Prepared and submitted loan documents to relevant team for review and approval.
- Assisted customers in understanding loan terms and conditions.
- Monitored the performance of existing loan by analyzing cash flows, collateral values and other factors affecting repayment obligations.
- Developed Strategies to minimize delinquencies and maximize collection efforts on past due accounts.
- Rural Lending
Sales Executive
Hdfc Bank Ltd
02.2011 - 02.2014
- Cross sales of Bank Products
- Sourcing new customer for opening account.
- Making relationships with the customer to generate leads.
- Handling team member to achieve their assigned target.
- Direct Sales
Sales Development Manager
HDFC Life
04.2010 - 10.2010
- Developed and implemented sales strategies to enhance lead generation and conversion rates.
- Analyzed market trends to identify new business opportunities and refine sales tactics.
- Collaborated with cross-functional teams to optimize customer engagement processes.
- Trained and mentored junior sales team members on best practices and product knowledge.
Education
Bachelor of Arts - English
Manipur University
IMPHAL 04.2001 -
Pass 10+2 -
Council of Higher Secondary Education Manipur
IMPHAL01-2003
Pass Class x -
Board of Secondary Education Manipur
IMPHAL01-2000
Skills
Client relationships
Relationship management
Customer engagement
Client engagement
Sales strategy
Business development
Portfolio Growth
Portfolio growth
Team leadership
Time management
Customer support
Relationship building
Accomplishments
- Award for five year completion in HDFC Bank by Md Sir
- Award of Excellence for outstanding performance in DJFM FY22 by Head Bharat banking.
- Award for outstanding performance in FF Core Sales in the month of December 22.
- Award of Excellence for outstanding performance in DJFM FY 23 by Head Bharat banking.
Certification
Certificate of Appreciation for outstanding performance “Golden Crown Contest” 2016-17 by Head Retail Agri Business.
Declaration
I, Santosh Khoirom, hereby declare that all the information above are true and correct to the best of my knowledge and belief. Dated: 2024-06-30 (Santosh Khoirom)
Timeline
Relationship Manager
Axis Bank Ltd
08.2021 - Current
Relationship Manager
Hdfc Bank Ltd
02.2014 - 08.2021
Sales Executive
Hdfc Bank Ltd
02.2011 - 02.2014
Sales Development Manager
HDFC Life
04.2010 - 10.2010
Bachelor of Arts - English
Manipur University
04.2001 -
Pass 10+2 -
Council of Higher Secondary Education Manipur
Pass Class x -
Board of Secondary Education Manipur