Biswajit Sahoo

• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Responsible for the effective delivery of training that could include product, process desktop tools and technology systems and applications.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Analyzed student potential and helping them to groom for the required job role.
• Designed and prepared technical reports, studies, and related documentation.

• Delivered formal and informal training via a variety of methods to include:

classroom, virtual classroom, huddle, e-learning and coaching.

• Responsible for the effective delivery of training that could include product, process desktop tools and technology systems and applications.

• Conducted training sessions across multiple functional and geographical areas and performs necessary follow-up review to ensure absorption and retention of knowledge and skills.

• Worked collaboratively with colleagues across functions to share best practices and synergies as it relates to driving efficiencies across business initiatives and solutions.

• Served as Virtual Relationship Manager for almost a portfolio of 1500 high net worth Clients by utmost confidentiality, providing information and tracking financial transaction.
• Built awareness & Provide information among the Clients About Retail Products & Liabilities & Banking services and identify customer needs to capitalize on business referral opportunities.
• Worked with cross-functional teams and different verticals (Auto Loan, Personal Loan, Two-wheeler Loan, Business Loan, Gold Loan) with bank tellers, Sales Managers, Document Collectors and Legal verifiers to facilitate communication with the customers and thereby making the process hassle-free.
• Educated customers on banking products, processes and digital banking.
• Served as financial planner and wealth manager and provided appropriate investment suggestions based on the customers’ needs.

• Built and maintained relationships with existing clients while providing high level of expertise.
• Generated business for bank by understanding customers' needs, while providing high level of expertise and utmost confidentiality.
• Provided investment suggestions based on customers' needs and risk profile.
• Worked with different departments to facilitate communication and deliver superior service experience.