Blessy James

Senior Operations Executive

Infosys Limited

Trivandrum

11.2019 - 05.2022

Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Collaborated on operational support tasks to achieve common goal.
Production support and operations- Incident Monitor applications, Batch Jobs, Servers, Databases, Operating systems using monitoring tools in order to provide monitoring services to customer environments. Raise tickets using remedy, acknowledge (Respond) and Resolve tickets / service requests.
SLA management - Resolve incidents / executes service requests for SLA Compliance in order to ensure SLA compliance.
Root cause analysis - Provide data and analyze the issues logged and classify based on similar categories in order to reduce inflow of repetitive issues.
Maintenance release management - Provide support services during scheduled releases, upgrades and software roll outs in order to minimize down time through close monitoring of the activities.
Automation- Identify and automate the tasks that can be automated to reduce time spent on manual processes.
Management Assistance - Quality Planning, Tracking, Control and Report Prepare and submit daily status reports to the lead, update work progress in project trackers as required, participate in onsite-offshore calls as required, Issue tracking, effort / activity tracking.
Transition Provide – consolidate KT session documentation, update the KT plan, create KT progress report, arrange for live meeting and classroom sessions, discuss the consolidated document with team and prepare the Application Knowledge document.

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