Brahmini Kathi

• Managed customer accounts throughout the order-to-cash lifecycle ensuring customer satisfaction.
• Tracked billing cycles, collections, renewals, and service continuity activities.
• Collaborated with finance, service delivery, and operations teams to resolve customer issues.
• Prepared business reports, dashboards, and management presentations.
• Maintained accurate customer records and performed data reconciliation activities.

• Managed high-value customer portfolios focused on retention, satisfaction, and revenue growth.
• Identified upselling and cross-selling opportunities through relationship management.
• Conducted customer reviews and developed account growth strategies.
• Served as primary point of contact for customer service and escalations.
• Exceeded revenue targets through proactive account management.

• Managed sales operations and customer acquisition initiatives across multiple locations.
• Maintained CRM records and tracked customer interactions and opportunities.
• Generated business reports and performance insights for leadership teams.
• Improved customer retention through proactive relationship management.
• Led training initiatives to improve sales effectiveness and engagement.

• Managed partner and retail relationships across multiple locations.
• Delivered revenue growth through customer acquisition and retention programs.
• Resolved customer escalations through cross-functional coordination.
• Analyzed operational and sales performance metrics

• Managed franchise operations, customer acquisition, and retail performance.
• Analyzed KPIs and implemented business improvement initiatives.
• Led sales and customer service enhancement programs.
• Achieved revenue targets through operational excellence and team leadership.