Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Key Account Manager
Shyam Spectra Pvt. Ltd.
10.2021 - Current
- Responsible for farming the named accounts to increase our services spectrum- SDWAN, Managed WiFi, Internet- across their IT requirements
- Facilitate strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Ensure the timely submission of the invoices and coordinating the payments in accordance
- Worked with interdepartmental teams collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Coordinate with the Technical Account Manager for any issues in the current service and ensure SLA driven resolutions
- Keep checks and control on the issues related to the accounts and build relationship with them to increase the revenue share on our related businesses and services
- Tag with the marketing head to strategize ways and means to make the brand visible and generate possible potential leads
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Currently engaged in managing - 1820+ sites- Pan India with revenue of around 18cr per annum and growing.
- Achieved or exceeded company-defined sales quotas 3 years in a row.
Account Manager
Shyam Spectra Pvt. Ltd.
10.2019 - 09.2021
- Responsible for the New Account Acquisitions through enterprise solution sales- SD WAN- Versa Networks, SDN Services- firewall, security, and router, Managed Wifi solution, internet leased link, P2P links thru cold calling, prospecting and then qualifying, account mapping for pipeline growth, opportunity progression - thru monthly, quarterly level follow ups and meetings.
Cluster Manager
Shyam Spectra Pvt. Ltd.
10.2016 - 09.2019
- In this role I managed a designated cluster in Gurgaon sales area to engage with the business passes to promote our Internet services, with a team of SOs.
Account Manager
Aircel Ltd.
09.2015 - 09.2016
- Responsible for the new Account Acquisitions through enterprise solution sales- MPLS, ILL, P2P, PRIs, IOT
- Responsible to farm the assigned accounts and look for new business opportunity in them
- Meeting the CIO/CEO, Information managers of the new accounts/existing accounts and maintains the relationship
- Gather developments in the named accounts and inform the company of the future requirements that would be arising based on those developments
- Ensure the current installations are working fine and keep tap of the competition movements
- Successfully engaged and developed business relations in the following companies.
Territory Sales Manager
Aircel Ltd.
05.2010 - 08.2015
- I was responsible for new customer acquisition thru Channel sales- handled two distributors with a team of 12 executives on distributor roles
- In my tenure, the revenue tripled from 2Cr per annum to 6Cr in two and a half years’ time
- Customer Acquisition also tripled from 1500 to 4800 per month
- SONA increased from 7% to 18% highest across all zones in year 2014
- Canopy activities, Special Visibility campaign and other BTL activities devised and led by me helped me in creating the delta that helped Aircel topping the charts in SONA, SOGA.
Sr. Manager
Bertelsmann Marketing Group (Microsoft)
Gurugram
04.2008 - 09.2009
- I was handling PAN India operations of the New Geographies compromising 9 States with a team of 9 Managers
- Primarily responsible to educate the SME/SMB segments in these states of advantages of using the genuine Microsoft Software
- The interaction was with the CIO/CXOs and director level in these companies.
Asst. Manager- Sales
BHARTI AIRTEL LIMITED DELHI
Delhi
07.2006 - 03.2008
- I was handling direct sales in Noida Sales area thru a team of two TSMs and 16 DSTs
- Primarily responsible to acquire new customers thru cold calling and lead generation through the team
- Met the CIO/CEOs of the target segment and pitched the products- ILL, PRI, Broadband DSL.
- Managed and developed sales team.
Sales Execuitve
Videsh Sanchar Nigam Limited
Delhi
06.2005 - 06.2006
- I was responsible for broadband sales through channel in North and South Delhi
- I handled two Channels South and North Delhi with a team of executives under their roles
- Handled the key Tata Indicom retailers.
Sales Associate
Ingram Micro
Delhi
06.2004 - 05.2005
- Managed Rs.30 Million Telecom vertical business having Samsung and Sony Ericsson Mobile Handset and Accessories with optimizing revenue and Margin in the state of Haryana
- Managed a team of executives under 6 distributors
- Develop and implement aggressive sales strategy.
Unilever India Limited Rohtak Cluster Haryana
11.2001 - 05.2004
- I handled the retail sales for Personal product division with 6 distributors appointed in six different towns of Rohtak district in Haryana
- Was instrumental in taking the sales revenue from Rs
- 6cr to Rs
- 9cr in a span of two and a half years’ time
- Accomplishments: Was adjudged the best Territory Sales Incharge across North India in promoting Fair & Lovely fairness cream sales
- Was awarded the best launch award for the Brand Ayush in Haryana Sales area.
Education
Post-Graduate in Management. (International Marketing), Ist. Class -
08.1999 - 05.2001
Class: Ist. Class
B. Sc (Mathematical Sciences), IInd. Class - undefined
07.1996 - 06.1999
Class: IInd. Class
XIIth and Xth - undefined
Skills
Key account managementChannel ManagementBusiness NegotiationsTeam managementNew Channel developmentSales TrainingBTL ManagementDirect SalesRetail Sales
Team building and development
Order management
Presentations and meetings
Product and service sales
New account development
Relationship building and management
Timeline
Key Account Manager - Shyam Spectra Pvt. Ltd.
10.2021 - Current
Account Manager - Shyam Spectra Pvt. Ltd.
10.2019 - 09.2021
Cluster Manager - Shyam Spectra Pvt. Ltd.
10.2016 - 09.2019
Account Manager - Aircel Ltd.
09.2015 - 09.2016
Territory Sales Manager - Aircel Ltd.
05.2010 - 08.2015
Sr. Manager - Bertelsmann Marketing Group (Microsoft)
04.2008 - 09.2009
Asst. Manager- Sales - BHARTI AIRTEL LIMITED DELHI
07.2006 - 03.2008
Sales Execuitve - Videsh Sanchar Nigam Limited
06.2005 - 06.2006
Sales Associate - Ingram Micro
06.2004 - 05.2005
- Unilever India Limited Rohtak Cluster Haryana
11.2001 - 05.2004
University School of Management Studies, Guru Gobind Singh Indraprastha University - Post-Graduate in Management. (International Marketing), Ist. Class,
08.1999 - 05.2001
Maharaja Agrasen College, Delhi University - B. Sc (Mathematical Sciences), IInd. Class,
07.1996 - 06.1999
St. Xavier’s School Delhi - XIIth and Xth,