BRATATI GHOSH DASTIDER
KOLKATA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Process Associate
Tata consultancy services
Kolkata
04.2023 - Current
- Identify the risk and issues of the customer and resolve it.
- Maintain day-to-day data of a particular team
- Finding the opportunity areas and making sales by offering best available deals to the customers
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified needs of customers promptly and efficiently.
- Participated in regular team meetings and provided input on ways to improve existing processes.
Process Associate
Wipro limited
Kolkata
07.2021 - 04.2023
- Identified potential risks associated with processes and recommended corrective actions.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Set specific goals for projects to measure progress and evaluate end results.
Education
Master of Arts - Public Administration
Indira Gandhi National Open University
New Delhi06-2022
Bachelor of Science - Botany
University of Calcutta
Kolkata 07-2017
Skills
- Data entry
- Process improvement
- Risk assessment
- Customer service
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Continuous improvement
- Workflow management
- Sales strategies
- Communication skills
- Customer relationship management
Languages
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Bengali
Proficient (C2)
C2
Interest
- Travelling
- Reading & writing
- Photography
- Recitation
Certificates
- National cadet corps C certificate
- Certificate on information technology application (CITA)
- Microsoft Excel - Excel from beginners to advance
Reference
Emp name: Paromita debnath
Emp id: 46272191
Timeline
Process Associate
Tata consultancy services
04.2023 - Current
Process Associate
Wipro limited
07.2021 - 04.2023
Master of Arts - Public Administration
Indira Gandhi National Open University
Bachelor of Science - Botany
University of Calcutta