Bulu Malik
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
L1 Technical Support Engineer
Quess Corp
Pune
05.2022 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
- Evaluated new technologies to recommend solutions that meet customer needs.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided remote assistance to end-users when needed.
- Monitored ticketing system queues for incoming requests from customers.
IT Support
Fidelis Corporate Solutions
Pune
01.2022 - 05.2022
- Received requests for IT support from external customers.
- Supported HR functions such as recruiting new hires, conducting background checks and processing paperwork.
- Negotiated terms with third party vendors for services such as IT support or claims processing software applications.
System Engineer
Genex Corporate Services
Pune
07.2021 - 12.2021
- Performed system upgrades, patching, security hardening and monitoring of systems.
- Troubleshooted and resolved hardware, software, network and storage related issues.
- Maintained inventory records of hardware assets deployed across multiple sites along with their respective configurations and warranty information.
Desktop Support Engineer
Openview Technologies
Pune
11.2018 - 09.2021
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Resolved printer problems remotely or onsite as needed by users.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Answered user inquiries to resolve computer software or hardware operation problems.
Education
Bachelor of Computer Applications - BCA
NAME College
Salepur , Cuttack Odisha07-2016
+2 Science -
Abhimanyu Samanta Singhar College
Balia, Jajapur07-2013
Secondary Higher Education -
Ishaneswari High School
Balia, Jajapur07-2011
Skills
- System Configuration
- Operating systems
- Software Installation
- Remote Support
- MacBook operating
- Creo Launcher Support
- ILT staff meeting attend
- Ticket checking in Answer
- Q-Das application support
Timeline
L1 Technical Support Engineer
Quess Corp
05.2022 - Current
IT Support
Fidelis Corporate Solutions
01.2022 - 05.2022
System Engineer
Genex Corporate Services
07.2021 - 12.2021
Desktop Support Engineer
Openview Technologies
11.2018 - 09.2021
Bachelor of Computer Applications - BCA
NAME College
+2 Science -
Abhimanyu Samanta Singhar College
Secondary Higher Education -
Ishaneswari High School
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