Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
BUSHRA SHAIKH

BUSHRA SHAIKH

Cloud Devops Engineer
Navi Mumbai

Summary

Cloud Engineer & Site Reliability Engineer (SRE) with 5 years of IT experience, currently working at Accenture, supporting global airlines such as Air Canada, Air New Zealand, and others. Expertise in cloud infrastructure management (Azure), automation, and system reliability, ensuring seamless operations and high availability. Passionate about optimizing IT systems, enhancing performance, and implementing automation to improve efficiency and reliability in critical airline operations.

Overview

5
5
years of professional experience
4
4
Certifications
4
4
Languages

Work History

Infra Managed Service Senior Analyst, SRE

Accenture
12.2022 - Current
  • Provided technical support and infrastructure maintenance for major airline clients, including Air Canada, Jetstar, and Air New Zealand,etc through Navitaire.
  • Managed and maintained LDAP users and access control for enterprise airline systems.
  • Automated daily user deletion process for Air Canada using Bash scripting, reducing manual effort and human error.
  • Administered Red Hat Identity Management (IPA) for Linux user and group management.
  • Performed patch management and lifecycle operations on Red Hat Satellite servers to ensure compliance and system stability.
  • Responded to and resolved high-priority incidents (INCs), handled change requests, and completed critical operational tasks to maintain system reliability.
  • Automated bulk password resets using Bash scripts to assist the L1 support team, increasing efficiency and reducing response time.
  • Created and maintained DNS records using the Men & Mice DNS management platform.
  • Used JSCAPE MFT to provision SFTP/FTP users and configure automated triggers for file transfers.
  • Developed and automated Ansible scripts to streamline and schedule monthly patching processes across Linux servers.
  • Participated in cloud migration projects, assessing workloads and executing lift-and-shift or cloud-native transformations.
  • Mentored junior engineers in Azure DevOps, cloud architecture, and SRE principles, promoting a culture of reliability engineering and continuous learning.
  • Performed on-demand and scheduled Azure VM snapshots to ensure recovery readiness and compliance with backup policies.
  • Managed Azure Backup for virtual machines, configured backup vaults, and validated successful recovery points through periodic restore tests.
  • Managed dynamic resizing of LVM (Logical Volume Manager) partitions on Linux Azure virtual machines to optimize disk space utilization and ensure uninterrupted system availability.
  • Monitored VM performance metrics (CPU, memory, disk I/O, network throughput) using Azure Monitor and Log Analytics, triggering alerts for threshold violations.
  • Coordinated with Microsoft Azure Support Team for escalated issues, providing diagnostic data and managing communication for timely resolution.

Associate Consultant

Capgemini
09.2021 - 12.2022
  • Delivered end-to-end Subversion (SVN) support for global Capgemini users, managing all operational aspects independently.
  • Monitored Linux and Windows servers to ensure continuous system performance, uptime, and reliability.
  • Configured and maintained SSL certificates on Linux systems to enable secure communication and meet compliance requirements.
  • Led SVN data migration projects, ensuring seamless transitions with zero data loss or service disruption.
  • Provided advanced troubleshooting for TortoiseSVN tool, resolving user issues across diverse environments.
  • Delivered incident management and resolution in alignment with SLA timelines, reducing downtime and ensuring service continuity.
  • Investigated and resolved SVN backup failures, maintaining data integrity and backup reliability across environments.
  • Generated and delivered SVN data dumps to internal and external stakeholders as per project and audit requirements.
  • Administered and troubleshooted Samba file sharing services to ensure secure and reliable file access across platforms.
  • Handled SVN user authentication issues, managing access control and implementing security best practices.
  • Executed regular backup and disaster recovery (DR) operations to protect business-critical data and maintain continuity.
  • Performed patch management for production and non-production SVN environments, ensuring platform stability and security.
  • Remediated application-level vulnerabilities and applied critical security patches on Windows servers to maintain a hardened environment.
  • Collaborated with application and development teams to troubleshoot issues and implement permanent fixes.
  • Participated in and supported disaster recovery simulations, helping minimize business impact during real outages.
  • Ensured compliance by remediating configuration issues flagged in monthly audit and vulnerability reports.

Linux System Administrator

Genysis Information Pvt.Ltd
03.2020 - 09.2021
  • Installed and configured various Linux operating systems including RHEL, CentOS, and Ubuntu across physical and virtual environments.
  • Provided ongoing technical support to enterprise client LIC, ensuring system stability, issue resolution, and SLA compliance.
  • Configured, extended, and reduced LVM (Logical Volume Manager) volumes based on application and system requirements to manage disk utilization efficiently.
  • Continuously monitored system alerts and performance metrics, ensuring proactive resolution of issues to maintain infrastructure health.
  • Delivered remote support to troubleshoot and resolve incidents across distributed Linux environments.
  • Managed user accounts, groups, and access control, ensuring proper privilege assignment and secure system access.
  • Automated recurring tasks using the cron scheduler, streamlining maintenance, backups, and monitoring scripts.
  • Facilitated secure file transfers using FTP and implemented file sharing between systems using NFS (Network File System).
  • Installed and maintained software packages using YUM, RPM, and source code compilation for system-level and application dependencies.
  • Performed incremental backups using rsync, supporting business continuity and data protection practices.
  • Escalated critical issues and triggered automated email alerts to relevant support groups in cases of system downtime or application failure.

Education

Bachelor of Engineering - Electronics

M.H Saboo Siddik College of Engineering
Mumbai
04.2001 -

Skills

Linux

Certification

Redhat certified System Administrator

Timeline

Azure Administrator Associate

11-2023

AZ-900 Microsoft Azure Fundamentals

03-2023

Infra Managed Service Senior Analyst, SRE

Accenture
12.2022 - Current

AWS Associate Solutions Architect

11-2022

Associate Consultant

Capgemini
09.2021 - 12.2022

Redhat certified System Administrator

03-2020

Linux System Administrator

Genysis Information Pvt.Ltd
03.2020 - 09.2021

Bachelor of Engineering - Electronics

M.H Saboo Siddik College of Engineering
04.2001 -

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BUSHRA SHAIKHCloud Devops Engineer