Payal Dawra
Sonipat
Summary
Dynamic professional with a proven track record at GENPACT in insurance claims processing and financial analysis. Adept at enhancing operational efficiency and employee engagement through strategic initiatives. Skilled in problem-solving and general accounting, consistently delivering high-quality results while ensuring compliance and client satisfaction.
Overview
2024
2024
years of professional experience
Work History
Process Associate
GENPACT
Noida
01.2021 - 01.2024
- Processed and documented insurance claims, ensuring accuracy and compliance with company policies
- Collaborated with cross-functional teams to implement new customer service procedures, leading to increased efficiency
- Successfully managed and oversaw insurance operations for multiple regions (AU, Philippines, Malaysia) demonstrating exceptional leadership and organizational abilities
- I have a proven track record of delivering high-quality financial analysis while ensuring accuracy and client satisfaction
Analyst, HR Shared Services
FRESHER
NOIDA
- Prepared or maintained employment records using human resources management system software.
- Developed strategies to improve employee engagement and satisfaction levels through surveys, focus groups, interviews.
- Analyzed performance reviews to identify areas of improvement for staff members across departments.
- Provided guidance and advice on a variety of topics such as career development and succession planning.
- Worked with business partners and HR team members to identify and implement enhancements.
Education
Bachelors of commerce - Hons.
Delhi University
DelhiMBA - Finance
Subharti University
MeerutSkills
- Insurance and Claims Processing
- General Accounting
- Financial Reporting
- Problem solving
Timeline
Process Associate
GENPACT
01.2021 - 01.2024
Analyst, HR Shared Services
FRESHER
Bachelors of commerce - Hons.
Delhi University
MBA - Finance
Subharti University
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