Adithya Chamarathi
Servicenow Developer
Summary
Results-driven ServiceNow developer with expertise in designing and implementing innovative solutions on the serviceNow platform. Proven ability to streamline IT service management processes through efficient workflow design and customization. Proficient in JavaScript scripting and adept at integrating third-party systems for enhanced functionality. Collaborative team player with a strong commitment to delivering high-quality solutions within Agile frameworks. Demonstrated success in gathering requirements, designing tailored applications, and ensuring optimal system performance. Committed to staying updated on ServiceNow best practices and trends for continuous professional growth.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
ServiceNow Developer
TATA Consultancy Service
08.2021 - Current
- Configured ITSM processes to align with industry standards, enhancing efficiency and compliance in healthcare and life science domains.
- Utilized expertise in creating flows using flow designers, implementing service catalogs, and designing service portal layouts.
- Successfully configured virtual agents on the service portal, implemented dynamic translation, and established automated test frameworks.
- Introduced process improvements, optimizing flow designer usage, designing efficient data loading processes, and creating automated test frameworks for service catalogs.
- Designed and implemented reports and interactive analyses for large data load processes, enhancing client visualization.
- Developed a custom service portal page, enabling end users to access request details, approval phases, and approver information.
- Proficient in various ServiceNow components, including data loads, workflows with manual and dynamic approval groups, data lookup and assignment lookup rules, UI Actions, UI Policies, ACLs, Service Portal and Configuration, Business Rules, Client Scripts, Script Include, Transformations, Update Sets, and System Clone Import sets.
- Directly engaged with clients to gather business requirements and prepare comprehensive technical documents.
- Implemented agile methodologies, including sprint cycles and story implementation, consistently achieving project deliverables.
- Explained project technical risks and benefits during project kick-off.
- Delivered support training to help customers learn key features of applications.
Education
B.Tech in Electrical & Electronics Engg. -
GMR Institute of Technology
08.2017 - 08.2021
Skills
ITSMJava scriptpythonAgileTeam managementRoot Cause AnalysisProblem SolvingCommunication
Knowledge Management
RESTful APIs
Report Generation
JavaScript Programming
System Upgrades
Certification
Certified Systems Administrator
Accomplishments
- Excellence Award, 04/2022, Present, For implementing the PI in the Client Environment
- Star of the month
- I achieved the "star of the quarter" by completing the highest story points with accuracy and efficiency.
Personal Projects
Moment Detection: OpenCV-Python will detect people's movements in large public gatherings.
Dual-axis solar tracking system: It will rotate the panel in 360° and grab more sunlight for conductivity.
Timeline
Certified Implementation specialist [Discovery]
01-2024
Certified Systems Administrator
01-2023
ServiceNow Developer
TATA Consultancy Service
08.2021 - Current
B.Tech in Electrical & Electronics Engg. -
GMR Institute of Technology
08.2017 - 08.2021