Photography
Hi, I’m
Amit Sharma
Cluster Manager
New Delhi
Summary
Solutions-oriented financial cluster manager with a unique blend of business management, sales and marketing. 19 Years of experience in the finance industry with proficiency in unsecured retail assets. Recognized as an accomplished sales personnel, skilled at providing effective and workable solutions for enhanced processes and business efficiencies. Currently driving new digital initiatives that help to reduce operating costs and increase per capita productivity using syncretic style of management borrowing from old-school and modern traditions to deliver results.
Overview
18
years of professional experience
9
years of post-secondary education
2
Languages
Work History
Hero FinCorp Limited, Panipat
Cluster Manager
01.2022 - Current
Job overview
- Coaching and counseling sales personnel, assisting with individual selling efforts and helping off rolls sales representatives reach targets.
- Conduct team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluate performance against goals and implemented appropriate development plans.
- Took initiatives to drive fully digital offerings for customers thereby reducing operational costs and improving productivity.
- Special focus on driving ethical and fair collections practices to resolve delinquencies. Highest penal interest collection for fy 22-23 and also in 23-24
- Maintaining cluster lead conversions at 80% with highest e mandate penetration pan India.
SmartSchool Education Pvt Ltd, NOIDA
Head of Operations
04.2018 - 03.2020
Job overview
- Was employed as Operations Head, and was responsible for setting up sales back‑end unit up from scratch
- Was managing sphere of 45‑50 FTE's, across teams at any given point in time
- Created inside sales and customer retention unit from within team.
- Created and optimized process for enhanced efficiencies.
- Negotiated with lenders to assist potential customers with easy credit to close big ticket sales.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
H. D. B. Financial Services, New Delhi
Branch Manager
06.2016 - 03.2018
Job overview
- Handled team comprising 5 Sales Managers, 1 Branch Credit Manager and 1 Branch Operations Manager
- Was responsible for starting up the branch from scratch and building business.
- Handled a multi‑product bouquet of 5 different products
- Responsible for overall branch profitability with a keen eye for portfolio quality and bounce percentages.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Engaged employees in business processes with positive motivational techniques
Own Venture, New Delhi
Sole Proprietor
10.2009 - 04.2016
Job overview
- Turned self‑employed because company had shut down owing to recession of 2008 and no organization was hiring at that time.
FamilyCredit Limited, New Delhi
Relationship Manager
08.2009 - 10.2009
Job overview
- Was employed with FamilyCredit as Relationship Manager, handled team of 2 Team Leaders and reported to City Head
- Primary responsibilities included maintaining sales figures and MTD yield within specified limits
- Also responsible for planning and execution of various micro marketing activities to ensure specific sourcing mix to attain desired levels of disbursement as per company mandate.
- Participated in staff meetings to discuss innovative strategies to improve services and product offerings.
Standard Chartered Investments And Loans Ltd (Prime Financial), New Delhi
Relationship Manager
04.2006 - 06.2008
Job overview
- Handled sales team of 3 Team Leaders and reported to Branch Manager
- Primary responsibilities included maintaining sales figures and MTD yield within specified limits
- Responsible for various other administration related activities like HR Related functions, vendor management etc
- Also responsible for signing loan disbursement cheques jointly with branch manager
- Joined Prime Financial as Channel Sales Manager then moved on to credit underwriting as Relationship Manager and was responsible for conducting personal discussions (PD's) with customers and taking informed loan underwriting decisions by gauzing repayment capacity of customers
- This company shut down operations in June 2008 in what was recognized as onset of financial recession which peaked during 2009-2101.
Education
Institution of Mechanical Engineers (Mumbai) , Mumbai
Diploma from Mechanical Engineering
06.1997 - 06.2002
Annamalai University , New, Delhi
Bachelor of Arts from Political Science
06.1997 - 12.2000
Skills
Word, Excel, Powerpoint - Computing
Accomplishments
- Supervised a team of 55-60 staff members.
- Achieved highest digital mandate penetration for two consecutive years.
- Achieved highest pan India penal interest collections for two consecutive years.
- Achieved a per capita productivity of 65 by driving digital initiatives.
Interests
Leisure Motorcycling
Highest digital penetration for two consecutive years
The cluster as a whole was doing roughly 30% - 35% fully digital products at the beginning of 2022-2023. By the end we were at 55% and currently at 75%
Timeline
Cluster Manager
Hero FinCorp Limited
01.2022 - Current
Head of Operations
SmartSchool Education Pvt Ltd
04.2018 - 03.2020
Branch Manager
H. D. B. Financial Services
06.2016 - 03.2018
Sole Proprietor
Own Venture
10.2009 - 04.2016
Relationship Manager
FamilyCredit Limited
08.2009 - 10.2009
Relationship Manager
Standard Chartered Investments And Loans Ltd (Prime Financial)
04.2006 - 06.2008
Institution of Mechanical Engineers (Mumbai)
Diploma from Mechanical Engineering
06.1997 - 06.2002
Annamalai University
Bachelor of Arts from Political Science
06.1997 - 12.2000
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