Chandan Kumar
New Delhi
Summary
Offering 7+ years' experience; seeking assignments in the area of Store /Retail Operations across industry
Dynamic and diligent managerial talent with 7+ years of professional success with renowned organizations. Demonstrated expertise in Store Management, Retail Operations, Inventory Management, Sales, Marketing and Business Development. Extensive experience of developing and facilitating training programs for team members and staffs. Skilled at planning and customer relations, operations and sale promotion. Good knowledge of retail procedures, systems, along with the ability to function in a computerized business management system. Excellent relationship skills, consistently delivering the responsibilities of Revenue Generation, Market Share and Customer Satisfaction. Proactively learn current/future critical needs of store that control majority of the local market. Articulate with effective communication skills and a reputation of unwavering credibility and integrity. Possess motivational management style and demonstrated capability to work in highly diverse environments with people from varied backgrounds.
Overview
4
4
years of professional experience
Work History
Store In-charge
Big Basket
02.2023 - Current
- Company Overview: Tata Enterprise
- People Management, FIFO, Team Management, Logistics and FMCG, Operation Ensure Hub opening & closing is done as per Operational standard and requirements
- Assign staff member to shifts
- Assign tasks to staff member
- Supervise staff to ensure
- Order Flow & Process
- Terminologies used in BB Now
- Stock Receiving from BB Now
- TMS
- 1 Click GRN
- Stacking Process
- Picking Process
- BB Now Delivery Process
- Cycle Count
- Stock Movement Pickup Order Process Various BB Now Reports BB Now SLA & Threshold OKRs
- GST (Customer Delight)
- Customer Complaints
- BB Delivery App
- Last Mile Operation logistic first mile supply chain Management Planning Inventory Management Ecommerce
- Smooth LM Operation handling team 48 to 54 approx Management
- Manage daily operations within the dark store enable customer order fulfillment at targeted service level
- Store inventory management and FIFO follow and near expiry
- Own the overall inventory management for all stocks on ground
- Directs, administers, and controls hourly operations and activities of facilities and programs in an assigned area
- In role as dark store manager, I will lead the end operations of the micromarket
- Lead all aspect of dark store operations including but not limited to inbound, outbound, manpower planning, rostering training and employee
- Institutionalize the process and delivery strong customer experience
- Ensure safety & quality compliance across the full premises
- Lead and execute the dark store capacity planning with respect to infrastructure and manpower
- Inventory management: Monitor incoming and outgoing stock, deliveries, and stock levels
- Perform periodic stock takes, and record all stock movements and deliveries in a database
- Inventory audits and reconciliations
- Tata Enterprise
Team Leader
More Mega Mart
Greater Noida
11.2020 - 02.2023
- Company Overview: More retail Pvt Ltd
- Accountable for handling the store Omni Lead, which consists of 35000 square feet with sales of approx
- 5.4 crore monthly sales
- Managing and guiding a team of 34 direct reporting employees
- Responsible for managing an Amazon Order fulfillment across several categories - F&V, FMCG, Electronics etc
- Look after customer service for trading areas
- Recruitment, training and management, as is selling to public and developing contacts with potential customers
- Handling online customer complaints, examines returned merchandise and resolve problems to restore and promote good customer relation
- Proven ability to address critical issues and influence change, aggressively identify opportunities, develop focus and provide tactical business solutions
- Target and achievement oriented, with an ability to take up challenges and perform in changing work environs
- Successfully and consistently delivering the responsibilities of Top line growth, maintain and strategies sales plan, Improve profitability and, Identify growth opportunities and risks in assortment and Inventory management
- I am handling More Omni Business covering FC & Last Mile solution ensuring safe shipping of 12,000+ orders/month to customer Doorstep
- We are Control INF (Item Not Found) & ODR (Order defeated Rate)
- More retail Pvt Ltd
Instore Associate
Quess Corp LTD
06.2020 - 11.2020
- Company Overview: IKYA Human Capital Solutions
- Preparation of weekly & monthly sales MIS report and sending to HO
- Handling of customer Service Desk & resolve customer queries & complaints and ensure maximum customer satisfaction
- Responsible for managing payment inflow & outflow for the store transaction
- Supervised for activities such as merchandising, stock availability, profit protection, sales, and profitability
- Look after customer service for trading areas
- Recruitment, training and management, as is selling to the public and developing contacts with potential customers
- Handling customer complaints, examine returned merchandise and resolve problems to restore and promote good customer relation
- Proven ability to address critical issues and influence change, aggressively identify opportunities, develop focus and provide tactical business solutions
- Assisted in the new store opening functions as a member of the NSO Team
- Target and achievement oriented, with an ability to take up challenges and perform in changing work environs
- Successfully and consistently delivering the responsibilities of Top line growth, maintain and strategies sales plan, improve profitability and, Identify growth opportunities and risks in assortment and Inventory management
- IKYA Human Capital Solutions
Education
Graduation -
Chhatrapati Shahu Ji Maharaj University
Kanpur01.2018
Skills
- Retail & Store Operations
- Sales & Marketing
- Customer Management
- Team Management
- Training
- Relationship Management
- Report Preparation
- Inventory Management
Personal Information
Date of Birth: 07/27/94
Timeline
Store In-charge
Big Basket
02.2023 - Current
Team Leader
More Mega Mart
11.2020 - 02.2023
Instore Associate
Quess Corp LTD
06.2020 - 11.2020
Graduation -
Chhatrapati Shahu Ji Maharaj University
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