Chandan Kumar
Front Office Executive
Hazaribagh
Summary
Dynamic leader and fast learner with a proven track record. Enhancing guest satisfaction and streamlining operations. Skilled in data entry and customer service, I excel in building productive relationships and implementing policy modifications. Achieved significant improvements in guest retention and operational efficiency. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Resourceful Front Office Executive known for high productivity and efficient task completion. Skilled in customer service management, appointment scheduling, and administrative support. Excel at communication, problem-solving, and time management to ensure smooth front office operations.
Overview
5
5
years of professional experience
Work History
Front Office Executive
Balaji Sarovar Premiere
Solapur
10.2024 - Current
- Built and maintained productive relationships with employees.
- Maintained records of guest room bookings, cancellations, payments and other information.
- Assisted guests at check-in, providing information on various services within hotel.
- Coordinated special events such as weddings, conferences or conventions at the hotel.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Developed strategies to improve customer satisfaction levels.
- Monitored inventory levels of supplies and equipment necessary for day-to-day operations.
- Coached staff on strategies to enhance performance and improve customer relations.
Front Office Executive
Amanora The Fern Hotels And Club
Pune
08.2023 - 10.2024
- Identified and explained room and property amenities, supplying guests with information regarding hours of operation and maps to assist guests in finding their way around the property.
- Greeted visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
- Built and maintained productive relationships with employees.
- Handled guest complaints professionally, while providing solutions in a timely manner.
- Provided guidance to junior staff members on how to handle difficult situations.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
Front Office Supervisor
The Fern Sardar Sarovar Resort
09.2022 - 07.2023
- Greeted and welcomed guests to the hotel in a professional and friendly manner.
- Ensured that all front desk areas were kept clean and organized at all times.
- Input and confirmed reservations for guests.
- Ensured prompt delivery of messages to guests in accordance with established procedures.
- Responded to inquiries and room requests made online, by phone, and via email.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Handled customer complaints professionally and courteously while striving to resolve issues satisfactorily.
- Assigned rooms to guests by verifying their credit, ensuring they completed registration cards, and presenting them with room keys.
- Maintained accurate records of occupied rooms and guests' accounts.
- Arranged tours, taxis or restaurant reservations for customers.
- Prepared weekly work schedules for receptionist staff members.
- Assisted in training new employees on proper use of hotel software programs.
GSA
Royal Orchid Hotels
Pune
09.2021 - 09.2022
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Transmitted and received messages using telephones or telephone switchboards.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Assisted with luggage storage and transportation when requested by guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Posted incidental charges to ledgers, manually or by using computers.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
- Prepared reports related to occupancy rates, revenue generated from room sales for management review.
- Processed group reservations according to standard operating procedures.
- Greeted, registered and assigned rooms to hotel guests.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
Job Trainee
The Fern Iscon club & Resort
Bhavnagar
03.2020 - 09.2021
- Successfully completed 6 months of job training.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Developed and maintained a filing system for essential documents, improving office organization.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Assisted with onboarding of new employees by providing orientation information and support.
- Processed invoices, payments, and other documentation as needed.
- Ensured compliance with all applicable laws and regulations regarding reception duties.
- Tracked attendance records for training sessions.
Industrial Trainee
Hotel Holyday Home
Ranchi
10.2020 - 03.2021
- Successfully completed 6 months of industrial training in all the major departments.
Education
BBA - Business Administration
Shoolini University
Himachal Pradesh01-2023
Diploma -
Global Institute of Hotel Management
03-2021
I.sc -
Jharkhand Academic Council Ranchi
Ranchi03-2020
Metric -
Jharkhand Academic Council Ranchi
Ranchi03-2018
Skills
- Leadership
- Hardworking
- Good Communication
- Positive attitude
- Fast learner
- Proactive
- Workflow planning
- Document management
- Data retrieval systems
- Basic accounting
- Credit and collections
- Data entry expertise
- Organizational proficiency
- Typing speed
- Policy and procedure modification
- Team player attitude
- Customer service
- Listening to music
Accomplishments
- Received Certificate of Excellence from Concept Hospitality.
- Completed training of Service Excellence.
- Completed Everyday Communication Mastery Training from Shoolini University.
- Completed Training of Presentation Art from Shoolini University.
- Completed Managerial Excellence Training Program by Sarovar Hotels & Resort.
Languages
- English
- Hindi
Selfdeclaration
All the information in this resume is true and correct to the best of my knowledge and belief. I hereby declare that all the above information in the documents is free of errors to the best of my knowledge.
Personal Information
- Place of Birth: Barkattha
- Citizenship: India
- Date of Birth: 04/15/03
Timeline
Front Office Executive
Balaji Sarovar Premiere
10.2024 - Current
Front Office Executive
Amanora The Fern Hotels And Club
08.2023 - 10.2024
Front Office Supervisor
The Fern Sardar Sarovar Resort
09.2022 - 07.2023
GSA
Royal Orchid Hotels
09.2021 - 09.2022
Industrial Trainee
Hotel Holyday Home
10.2020 - 03.2021
Job Trainee
The Fern Iscon club & Resort
03.2020 - 09.2021
BBA - Business Administration
Shoolini University
Diploma -
Global Institute of Hotel Management
I.sc -
Jharkhand Academic Council Ranchi
Metric -
Jharkhand Academic Council Ranchi
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