Chandan Kumar
Patna
Summary
With a proven track record at Everest Instruments Pvt. Ltd.,Akasa and many more I excel in market and competitive analysis, enhancing customer satisfaction through strategic service excellence programs. A quick learner and effective team leader, I've significantly improved operational efficiency. My expertise in CRM software, like Salesforce, and adept contract negotiation skills drive substantial business growth.
Overview
11
11
years of professional experience
Work History
Manager- Sales & Service- PAN INDIA (Lithium ,EV)
Akasa Clean Energy Pvt Limited (Akasa Finance)
Patna
08.2024 - Current
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Analyzed market trends and competitor activity to inform business strategy.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Implemented quality control measures to uphold company standards.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Built custom battery packs to serve customers' unique needs.
- Maintained records of all battery repairs and replacements.
- Tested, diagnosed and repaired malfunctioning batteries using specialized tools and equipment.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Installed new batteries for customers in accordance with safety regulations.
- Provided technical advice to customers regarding the proper care and use of their batteries.
- Ordered necessary replacement parts required for repairing faulty batteries from suppliers.
- Conducted inspections of battery systems for potential safety hazards or defects.
- Repaired defective wiring connections within a variety of electrical systems.
- Repaired, replaced and adjusted brakes.
- Cross-referenced batteries for different applications to find perfect fit for customers.
Territory Sales Manager
Everest Instruments Pvt. Ltd.
Patna
08.2023 - 07.2024
- Dealing in milk testing equipment (both hardware and software), such as analyzers, vibrators, DPU, weighing scales, solar panels, batteries, and more.
- Our customer base is mainly the corporate and government sectors.
- Like Sudha, Ganga, Osam, dairy, and many more.
- For reporting, we are using Salesforce software.
- We first create a new account, then raise a quotation, after that a PI, and finally an invoice.
- Conducted cold calls to offer services to potential customers.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Head- Service & Logistic, and Primary Sales
Cellforce Power Pvt. Ltd.
Surat
04.2019 - 08.2023
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Monitored customer service operations to assess agent performance and provide feedback
- Generated customer satisfaction surveys to analyze results into action plans
- Developed service procedures, policies and standards
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets
- Followed through with client requests to resolve problems
- Took ownership of customer issues and followed problems through to resolution
- Kept accurate records to document customer service actions and discussions
Quality Control Manager
Cellforce Power Pvt. Ltd.
Surat
07.2022 - 07.2023
- A Quality Manager is responsible for implementing and executing inspection, testing, and evaluation methods to ensure that products adhere closely to company standards
- They prepare reports by collecting data on inspections or other aspects such as production line cleanliness which are analyzed in detail
- They also work according to deadlines while delivering outstanding service within the industry's needs
Service Engineer
HBL Power System Limited
Ajmer
06.2018 - 03.2019
- Worked cross-functionally within organization and external partners, integrators and vendors
- Developed process improvements to increase reliability and equipment performance
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs
- Testing and service of Railways all types of cells and batteries, Ex- 2v/1100ah,6v/129ah,12v/70ah
- Testing and service of solar panel and solar motor pump from 3Hp to 5Hp including Repairing of motor stator and auto tracker card
- Testing and servicing of all types industrial batteries
Service Engineer
Exide Industries Limited
Kota
10.2015 - 05.2018
- Worked cross-functionally within organization and external partners, integrators and vendors
- Developed process improvements to increase reliability and equipment performance
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs
- Testing of all types of batteries like 2volt 6 volt and 12volt
- Replacement and installation of all type of battery 2volt gel or without gel 6volt with gel and without gel 12 volt inverter battery and all type of VRLA battery
- Testing area- inverter battery 12 volt from 100ah to 300ah
- Testing area- cell 2volt from 300ah to 1000ah
- Testing area- VRLA battery 12volt from 7ah to 200 ah
- Testing area- solar battery 12 volt from 40 ah to 300 ah
Field Service Engineer
Astech Compupower Pvt. Ltd
Jaipur
05.2014 - 10.2015
- Followed safety procedures to avoid injuries in field
- Discussed and recommended service options with customers and explained costs involved
- Managed on-site and off-site installation, repair, maintenance and test tasks
- To check UPS or Inverter from 600VA to 20 KVA
- In field of all Rajasthan
- Resolve all types of fault at customer site
- Soldering and Desoldering Technique
- PCB Assembling, Circuit Tracing, fault finding and Troubleshooting
Education
B.Tech -
Rajasthan Technical University
Dausa01.2014
Skills
- MS Office
- Team leader
- Quick learner
- Good team spirit
- Market and competitive analysis
- Competitor analysis
- New account development
- Contract negotiation
- CRM software
- Salesforce
Extracurricular Activities
Quality Control Manager, Cellforce Power Pvt. Ltd., Surat, Gujarat, 07/01/22, Present, A Quality Manager is responsible for implementing and executing inspection, testing, and evaluation methods to ensure that products adhere closely to company standards., They prepare reports by collecting data on inspections or other aspects such as production line cleanliness which are analyzed in detail., They also work according to deadlines while delivering outstanding service within the industry's needs.
Hobbies and Interests
- Watching & Playing Cricket
- Reading Technical Books
- Exploring Natural Beauties
Languages
- Hindi
- Angika
- English
Personal Information
- Date of Birth: 01/20/92
- Nationality: Indian
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Manager- Sales & Service- PAN INDIA (Lithium ,EV)
Akasa Clean Energy Pvt Limited (Akasa Finance)
08.2024 - Current
Territory Sales Manager
Everest Instruments Pvt. Ltd.
08.2023 - 07.2024
Quality Control Manager
Cellforce Power Pvt. Ltd.
07.2022 - 07.2023
Head- Service & Logistic, and Primary Sales
Cellforce Power Pvt. Ltd.
04.2019 - 08.2023
Service Engineer
HBL Power System Limited
06.2018 - 03.2019
Service Engineer
Exide Industries Limited
10.2015 - 05.2018
Field Service Engineer
Astech Compupower Pvt. Ltd
05.2014 - 10.2015
B.Tech -
Rajasthan Technical University
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